Senior Associate Director, Client Relations (30738)
Senior Associate Director, Client Relations (30738)
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$ 115000 - 125000
1 Vacancy
Job Description
Why work for us
A career at Janus Henderson is more than a job its about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do this by protecting and growing our core business amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success and are at the heart of everything we do:
Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust
If our mission values and purpose align with your own we would love to hear from you!
Your opportunity
Be the lead Relationship manager on strategic institutional clients responsible for maintenance and growth of existing relationships as the key subject matter expert on our clients
Be responsible for resolving non-investment related client queries or ensuring appropriate delegation with urgency and accuracy
Lead and manage mandate onboardings changes and terminations as detailed in the client account management procedures
Proactively manage client and consultant relationships maintaining regular contact to meet their requirements notifying them of product changes and responding to queries relating to third party administrators transfer agents custodians and internal departments
Conduct quality check review and compliance of RFP RFI ODDs etc. as required
Ensure that monthly and quarterly reporting obligations are completed for respective channels
Ensure timely compliance of all client materials in line with the compliance procedures
Work with the institutional marketing team to implement marketing initiatives
Understand and articulate our clients mandates to our internal stakeholders
Use technical knowledge and experience to ensure the administration of the clients investments run efficiently - e.g. transitions accounting queries settlement queries custody cash movements and tax matters
Communicate our services products and SLAs with clients and third parties
Lead client meetings and reviews meetings with client and senior colleagues
Lead on all aspects of client activity and be able to offer solutions to complex queries and proactively identify solutions to clients
Maintain the client database and ensure all client information is up to date inclusive of activities contacts opportunities and business at risk.
Ensure all regulatory Financial Crime requirements are updated annually
Ensure all regulatory requirements are understood and procedures are followed
Collaborate as a part of a high performing Institutional Team to help others where possible and put clients first always
Engage in & lead projects that help us continue to stay relevant and best in class
Carry out other duties as assigned
What to expect when you join our firm
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace the mindfulness app
- Corporate membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages snacks and all employee Happy Hours
Must have skills
Prioritization and time management skills
Experience leading compelling internal and external meetings
Excellent interpersonal skills with the Ability to form strong and collaborative working relationships with clients and internal stakeholders
Nice to have skills
- Good awareness of the markets institutional investors and issues facing our clients in various channels.
Strong operational & investment acumen and attention to detail.
Supervisory responsibilities
- No
Potential for growth
- Mentoring
- Leadership development programs
- Regular training
- Career development services
- Continuing education courses
You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors were committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Dont worry if you dont think you tick every box we still want to hear from you! We understand everyone has different commitments and while we cant accommodate every flexible working request were happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process please get in touch and let us know at .
Compensation information
The base salary range for this position is $115000 - $125000. This range is estimated for this role. Actual pay may be different. This role will be posted through June 30 2025. Colorado law requires an estimated closing date for job postings. Please dont be discouraged from applying if you see this date has passed.
#LI-SW1 #LI-Hybrid
Annual Bonus Opportunity:Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company department team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation pension/retirement plans and various health wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere.
Janus Henderson Investors is an equal opportunity / Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employees job functions (as determined by Janus Henderson at its sole discretion).
You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements including past political contributions and political activities. Applicants past political contributions or activity may impact applicants eligibility for this position.
You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.
Required Experience:
Director
Employment Type
Full Time
