Senior Customer Success Manager
Senior Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
For decades DTN has been the silent force behind some of the worlds most critical industrieshelping businesses navigate complexity uncertainty and risk with smarter faster decisions. From agriculture to energy to weather intelligence our proprietary Operational Decisioning Platform transforms raw data into decision-grade insightsenabling companies to optimize supply chains ensure market stability and safeguard infrastructure against disruption. We dont follow trendswe set the standard for precision trust and operational impact.
Job Description:
We are seeking a technically savvy Senior Customer Success Manager who possesses a strong drive for results. You will be proactive drive adoption of DTN services intuitive and dynamic to work with a broad range of customers who are in different phases of the customer life cycle. You will be motivated to maximize customer value and create strategies to grow our customer base.
What you will be responsible for:
Act as the primary point of contact for assigned clients ensuring timely and effective communication and problem resolution.
Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Outcomes driven; you will own and manage a renewal book of business of customers and as their strategic advisor you will guide them to success on their journey.
Monitor and prioritize your book of business based on key indicators of customer health via ChurnZero our CS platform.
Work closely with sales product and other technical teams to ensure an exceptional customer experience and take care of any customer issues.
Work cross-functionally with other team members to foster a strong sense of community and information sharing.
You will develop a high level of knowledge and understanding of DTN products while keeping up with industry news trends and best practices.
Utilize available data and customer knowledge to identify risks then take the necessary steps to document your plan and mitigate the risk.
Create develop and execute strategies to further grow our existing customer base.
Identify opportunities to cross-sell additional products and offerings.
What you will bring to the role:
Experience running a large book of businesswith proven track record of long-term customer retention.
Background working at a SaaS or software company.
Ability to thrive in a fast-paced environment of ambiguity and frequently switch gears with ease.
Excellent interpersonal skillset and ability to build strong rapport with internal/external stakeholders.
Highly organized with the ability to effectively balance competing priorities.
Superb problem solver and relentless in finding the right answer.
Incredibly curious and asks engaging questions to elicit discovery.
Results-driven mentality.
What you can expect from DTN:
Competitive Salary
Unlimited PTO
Flexible working hours
Remote work model (position dependent)
Competitive Medical Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k courses via learning platform to support employee career advancement
Employee Assistance Program (EAP)
The targeted hiring base pay range for this position is between $75000 and $100000. DTN is a pay for performance organization which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors including but not limited to: prior work experience training/education transferable skills business needs internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
Recruitment Fraud Notice
DTN is aware of incidents where external parties have impersonated our organization issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @ email address or through our Paradox AI automated scheduling platform (Talent IQ) and any offers are extended directly by our Talent Acquisition team following a formal interview process.
If you receive a suspicious message or offer claiming to be from DTN please do not engage. Report it as phishing or spam and contact our Talent Acquisition team at to verify the legitimacy of any communication.
#LI-hybrid
#Li-RM1
Why DTN
OUR VISION: To be the independent trusted source of insights to our customers who feed protect and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused Forward-Thinking People-Centric Solution-Oriented
We have great benefits at DTN apply today to find out more!
At DTN we are an equal opportunity employer. Come join us as we help feed fuel and protect the world!
** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Required Experience:
Manager
Employment Type
Full-Time
