Customer Education Manager
Customer Education Manager
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Salary Not Disclosed
1 Vacancy
Job Description
hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AI-driven talent acquisition platform equipped with sourcing analytics and CRM capabilities empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member you will implement strategic and scalable workforce strategies shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters by recruiters.
Proudly we share our accolades:
- Top 25 Work Tech Vendor 2024
- #55 on Deloittes 2022 Tech Fast 500 Award List (Bay Area)
- 2022 Gold Award for Best Advance in Talent Acquisition Technology Brandon Hall Excellence in Technology Awards
- Best DEI Enabling Recruiting Solution 2022 HR Tech Awards
This role is fully onsite working Monday-Friday from our Mountain View CA office.
As a Customer Education Manager you will work with a team of Account Managers (AM) Technical Program Managers (TPM) Product Designers and the engineering team to ensure customers onboard successfully and continue driving outcomes and business impact for your customers throughout the customer lifecycle.
Responsibilities:
- Lead the onboarding process for new hireEZ customers in collaboration with the TPM team including onboarding existing customers who expand their service with hireEZ
- Proactive planning and execution of adoption strategies for your BoB (book of business) in hireEZs enterprise customer segment including data-driven strategic alignment with Talent Acquisition leaders on training initiatives developing curated user training plans and curricula and directly engaging with users to ensure their success
- Lead live training sessions with hireEZ users including 1:1s and large group sessions
- Develop and maintain relationships with champion users. Engage users with low adoption to help improve their usage and outcomes with hireEZ.
- Create user engagement and training materials including email touchpoints micro-learning videos and course content for hireEZ Academy.
Qualifications:
- Experience & Training: Minimum 2 years in customer education onboarding or demo-related roles. Proven ability to lead live training sessions (1:1 and large groups) define learning objectives and execute enablement plans to drive user adoption and motivation.
- Communication & Content Creation: Excellent verbal/written communication and project management skills. Skilled in articulating plans addressing objections and aligning stakeholders. Experience creating engaging learning content (written and video) with a creative vision aligned to business goals.
- Customer Focus: Passion for teaching education and enhancing customer experience. Adept at communicating product value use cases and guiding effective use of hireEZ features and functions to support a given workflow.
- Project & Business Management: Ability to manage changing priorities and multiple projects simultaneously. Skilled in managing a book of business solving problems and thinking creatively and strategically.
- Preferred Expertise:Background in HR/TA tech or recruiting is preferred. Experience with and understanding of AI technology. Strong understanding of recruitment workflows and priorities. Experience with SFDC LMS (Skilljar) Tableau and video editing tools (e.g. Filmora Loom) is a plus. Comfortability and experience using AI are also preferred.
Benefits
As a pioneer in the talent acquisition industry we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.
- Get ready to make an impact! Work alongside talented professionals passionate about our product
- Competitive compensation package including equity
- Comprehensive medical dental and life insurance with 100% standard coverage and 80% for your dependents
- 401k plan
- Generous PTO
- Fun company events outings and parties (in-person and virtual)
Required Experience:
Manager
Employment Type
Full Time
