IT Generalist

The IT Generalist assists the Director of IT in assuring sufficient IT tools to support all departments and ministries of CCHO in their required tasks and provides training and supervision of the use of information technology according to Agency policies. The IT Generalist provides technical service to end users and must be able to communicate technical things clearly and kindly to non-technical people.

Rewards:

• Health Insurance
• Dental
• Vision
• Paid time off
• Paid Holidays
• Life and Disability insurance (including voluntary coverage for dependents)
• 401(k) with employer match

Requirements:

• Knowledge of network management and maintenance the ability to service and/or troubleshoot networked PCs peripherals and servers.
• Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community. Provide friendly customer service and communicate with non-technical staff in terms and language meaningful to the staff member. Must be reliably able to communicate technology information to an employee population comprised of diverse levels of expertise.
• Two to four years of related experience and/or training or equivalent combination of education and experience. Technical certifications preferred.
• Preferred Experience with VMware Microsoft 365 administration Entra (formerly Azure)
• Comptia A Network Security and Microsoft certifications preferred.
• Valid Ohio drivers license and a driving record that allows individual to be insurable on agency policy as job includes occasional travel to satellite offices.
• Ability to sit at a desk or workstation working on a computer for prolonged periods of time.
• Must have the vision and small motor skills required to hold small pieces of hardware and connect them repeatedly.
• Frequently required to teach information security to new employees which would include moving about a classroom viewing a laptop screen from a distance to observe trainee performance and communicating clearly.
• Regularly able to lift/move up to 50 pounds of equipment or boxes.

Responsibilities:

• Adhere to CCHOs Statement of Faith and Code of Conduct. Treat others with a Christ-like attitude while helping them experience their worth in Christ and demonstrating behaviors reflecting CCHOs core values of Relentless Commitment Selflessness and Kindness.
• TEAM first.
• Performs assembly configuration setup system troubleshooting and repair; working with desktop and laptop computers printers and networked equipment and peripherals at the main campus and satellite offices.
• Creates and terminates user accounts and access.
• Enforces and monitors IT and HIPAA security measures at all times including but not limited to DNS security Endpoint protection and file rights.
• Facilitates end-user training and instruction.
• Maintains system backup and restoration procedures.
• Maintains digital door access rights
• Issues and maintains communication devices including phones (desk & mobile) and other relevant office equipment.
• Assists in wiring and termination of network cabling.

This position is contingent upon the completion of a satisfactory background check and drug test satisfactory reference checks (emails were previously sent to the 3 references listed on your application) as well as the completion of a satisfactory Department of Justice National Sex Offender search and Ohio Alleged Perpetrator Search as required by our licensing agency.

Candidates must be 21 or older to apply. References background checks and drug screenings will be completed on all potential candidates. Must have valid Ohio Drivers License and maintain a driving record that allows that individual to be insurable. EOE.