NOC Engineer (L1)

NSC Global is currently looking for a NOC Engineer (L1) to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises helping them become more agile create commercial advantage and build quality through design deployment support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London UK and a US headquarters in New York NY. Please review our website at for more information on our organization.

Purpose of Role:

To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks with the main objective to minimise unplanned downtime to the production infrastructure.

Key Competencies:

• Autonomy Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others.
• Influence Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required.
• Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients.
• Complexity responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports working outside of shift hours) including working towards/on monitoring and management data updation network security auditable working practices and operational procedures and perform site health checks.
• Business skills demonstrate ability to understand and use of appropriate methods tools and applications having rational and organised approach to work.
• Able to: plan work in a team schedule and monitor own work within short time horizons.
• To absorb technical information when it is presented systematically and applies it effectively.
• Awareness of health and safety issues.
• To implicate practical experience of service desk systems.
• To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set.
• To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression.
• To maintain a high standard of technical project delivery and associated documentation.

Primary Responsibilities:

• To provide 1^st level support and triage taking ownership of Incident and Problem cases.
• To ensure prompt and efficient resolution of incidents meeting SLA requirements.
• To maintain an up to date record of network diagrams inventory databases and equipment specifications related to the customers services including updates to the knowledge base.
• To carry out technical investigations on user logged cases relating to user permission issues (TACACS) performance issues investigating and service requests.
• To deliver audit and evidence requirements for shift routines management configuration reviews TACACS audits Security Vulnerability audits evidencing and remediation actions.
• To provide the capability to develop and deliver reporting to Service Management teams in line with: Link Utilisation availability and capacity reporting from ITNM reporting- Switch port Ad hoc Cisco working long running tickets and general case management.

• Qualifications:SC IT BCS BCA Bachelor Degree 3 years diploma (BSC electrical preferred).
• Experience: 1-3 Years of relevant experience
• Professional skills: Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint Juniper Load Balancer.
• Essentials Cisco CCNA/CCDA or above.
• Desirable VPN Technologies and Encryption load balancer solution including F5 and Cisco CSS ; Cisco PIX/ASA firewalls Cisco VPN concentrators Cisco Unified Call manager Unity and UC products Cisco Wireless portfolio Microsoft Windows 2000/2003 Server/Exchange Ciscoworks Net usage Cisco ACS TACACS RADIUS and MPLS & VRFs Checkpoint CCSA GCSEs/O levels.

Additional competencies:

• Communication: Clear presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues.
• Working Together: able to work in a team plan present schedule & monitor own work according to teams need and project requirement.
• Commitment: well organised disciplined and practical approach.
• Persuasiveness: willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies
• Analytical Ability: able to grasp new concepts approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills.
• Creativity: willing to and motivated enough to develop new ideas unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively.
• Job Motivation: high level of interest and enthusiasm for job responsibilities and can do attitude.