Customer Care Coordinator- Key Accounts

Why join us

Geiger furnishes the modern office with beautiful solutions for private offices conference rooms collaborative spaces and more. Geiger designs play an important role in creating environments where people want to bespaces that stimulate creative and analytical thinking strengthen organizational culture and communicate trust to clients and visitors.

Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of Geiger means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows Geiger to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.

To provide customer service assistance to a specific territorial region.

ESSENTIAL FUNCTIONS

• Determine cause and resolution of warranty issues.

• Handle inquiries regarding Geiger processes (i.e. how to place an order address and contact information etc.); assist with requests for Geiger samples and literature.

• Handle inquiries regarding Geiger products (i.e. pricing specification lead time customers own material information etc.)

• Monitor small projects from order through delivery resolving all inquiries and/or issues; coordinate site deliveries.

• Process service authorizations and invoices determining responsible party for internal charges.

• Provide installation guidance and assistance.

• Provide order status; assist with requests to expedite delay change or cancel the production of orders.

• Work with Logistics and/or Manufacturing to fulfill Quick Ship Orders; coordinate special shipping when applicable.

• Performs additional responsibilities as requested to achieve business objectives.

Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Skills and Abilities

• Bachelors degree in business preferred or equivalent years of experience.

• 4 years experience in a customer service professional sales or a direct commercial customer contact position that involves extensive multimedia (phone email web-based) contact; manufacturing or service industry preferred.

• Expert knowledge on products processes services and technologies to support customer needs and project requirements; Geiger knowledge preferred.

• Excellent account workload and time management skills and ability to work additional hours including weekends and travel.

• Demonstrated experience in working with manufacturing business systems and technology with the ability to quickly adapt to new software.

• Established communication skills: professional verbal and written negotiation listening empathy conflict resolution and professional presentation skills.

• Demonstrated ability creating negotiating and implementing alternative solutions to a request or problem.

• Ability to positively adapt to and embrace change as demonstrated through learning and applying new skills procedures or polices and integrating them effectively with existing knowledge and practices.

• Proven ability to develop and maintain positive working relationships in a demanding work environment with co-workers supervisors and customers.

• Demonstrated ability to effectively use office automation software/communication tools currently being used in the HMI/Geiger office environment.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire

Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. Geiger is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .