Techincal Support Engineer (37345)

The Role

If youre looking for a role where you can make a difference in critical industries then a Technical Support Engineer position focused on steam turbines reciprocating compressors and auxiliary gearboxes could be for you. This dynamic role offers the opportunity to leverage your deep technical knowledge in areas of rotating machinery and control systems.

In this role youll be providing support to our internal Aftermarket team Field Service Engineers and directly to our customers on a variety of technical issues related to our products. Youll not only troubleshoot issues but also play a pivotal part in proactive maintenance strategies and continuous improvement initiatives. If youre a problem-solver thrive on continuous learning and want to contribute to the long-term reliability of products around the world this role provides an exciting and rewarding career path.

The main purpose of the Technical Support Engineer is as follows;

• Support the business and its customers in providing technical support both internally and externally.
• To ensure the highest levels of customer satisfaction with our services and equipment particularly those customers with Customer Care Agreements.
• Being the main point of contact for remote monitoring of customer equipment.

Who are we

Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11700 people based across 64 global manufacturing locations and 50 service centres. Recognised for an innovative edge and expansive portfolio Chart has a global leadership position in process technologies with products and services in applications such as hydrogen carbon capture energy recovery nuclear water treatment mining and LNG to name a few.

In 2023 Chart acquired Howden a leading global engineering business. Since 1854 Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today Howden provide mission critical air and gas handling products to clients with our range of highly engineered compressors blowers fans steam turbines and rotary heat exchangers. The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean -- clean power clean water clean food and clean industrials.

Together we are advancing a more sustainable future by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planets most pressing issues.

What will you do

Identify customer solutions

• Use knowledge and experience to troubleshoot operational and maintenance problems on steam turbines reciprocating compressors and gearboxes as efficiently as possible.
• Review site operational data and data recorded using remote monitoring to enable the creation of operational assessment reports as per the requirements of the Customer Care Agreements (CCAs).
• Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers.
• Providing review and recommendations on findings in Field Service Engineer reports.

Growing the business

• Review technical query trends and review the possibility of implementing new designs procedures or processes.
• Identifies and define opportunities for development of products and services provided by the company.
• Be a problem solver and not afraid to use new ideas / initiatives and challenge our processes.
• Preparation of Technical Service Bulletins for use both externally and internally.
• Provide content to allow others to deliver customer training as and when required by the business.
• Organise and support other resources that will provide training services.

Delivery of Customer Solutions

• Ensure a swift technical response to all customer queries and follow the technical support process and guidelines.
• Provide a strong link between Customer Services and Engineering
• The technical support engineer is responsible for liaising with engineering and also with providing direct answers to customers based on their own knowledge and skill set.
• Liaise with other areas of the business to ensure we can meet customer requirements and to resolve issues that may prevent us from meeting our customers expectations.
• Strong team player and talented person to create relationships with their contacts.
• Carry out any other reasonable request for a company or department level initiative or task as may be required from time to time.

What do you bring

An ideal candidate would likely have the following profile:

• Relevant qualifications in Engineering minimum HNC.
• Experience in the oil gas petrochemical or power generation industries essential.
• Experience working in an Aftermarket role providing technical support services both internally and externally.
• At least 3 years or equivalent experience in a similar role.
• Strong technical knowledge of Rotating Equipment Reciprocating Compressors & Steam Turbines.
• Good understanding of the components and systems used in the operation of Rotating
• Equipment Reciprocating Compressors & Steam Turbines.
• Knowledge of quality management systems.
• Knowledge of relevant industry HSE practices and requirements.
• Computer literate organised has the ability to stay focussed to complete complex tasks.
• Good with detail and able to see tasks through to completion swiftly and effectively
• Capable to respond effectively in a crisis situation.
• Excellent written telephone and face-to-face communication skills.

Weve put together some criteria that we think is important for this role but dont worry if your experience and expertise isnt an exact match. If you feel that you can add value to our role and to Howden more broadly we would welcome your application and be eager to learn more about you.

Travel

• The role will be based in the UK at our Peterborough facility and will require occasional travel
• A flexible approach to work location is possible within this role with blended home and office working once an initial training period is complete.

Our Benefits Package

This is a permanent position based at our office in Peterborough including an early finish on Friday. Our range of fantastic benefits includes:

• A flexible hybrid working environment
• Generous holiday entitlement package totalling 33 days annual leave
• Howden Pension Plan with a maximum employer contribution of 7%
• Enhanced Maternity Paternity shared parental and adoption leave pay
• Free onsite parking
• Healthcare cash plan
• Group Life Assurance plan at 3x salary
• Group Income Protection plan
• Access to My Howden Benefits & Wellbeing Portal Cycle2Work programme range of discounts across various retailers wealth of information to support health & wellbeing
• Dedicated Service free counselling physiotherapy financial support medical second opinion remote GP personal training nutrition consultations etc
• Opportunity to be involved in our ESG Bright Future initiatives STEM ambassador & volunteering

Chart is an equal opportunity employer...

The Company intention in respect of recruitment selection and promotion is to appoint the most suitable candidate for each job regardless of that persons race religious beliefs sex sexual orientation marital status age or disability.