Venue IT Support Representative
Venue IT Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Responsibilities:
As a Venue IT Support Representative the successful candidate will
Provide onsite IT troubleshooting assistance as needed to venue administrative operations and production staff.
Identify track and help to resolve persistent issues and ensure venue technology problems issues or needs are reported to appropriate remote support or service delivery teams following established escalation procedures.
Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
Be the onsite contact and provide guided access for visiting IT service or support providers
Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on day of show.
Provide proactive day of show IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
Assist with deployment inventory management and maintenance of onsite IT equipment including POS terminals.
Develop demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
Participate as needed with seasonal IT preparation and validation as well as shutdown and winterization.
Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
Requirements:
Experience with and in-depth knowledge of Apple iOS MS Windows and network technologies is preferred
Strong communication skills (oral and written) paired with a professional communication style
Self-motivated capable of independent reasoning and troubleshooting
Highly organized and strong attention to detail
Must be a reliable and dependable team player with ability to work independently and under little supervision
Must be able to adapt to a constantly changing and at times stressful work environment
Must possess a valid drivers license access to a reliable vehicle and a clean driving record
This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts holidays as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
