Specialist I, IT Support

Job Title: Specialist I IT Support

Department: Information Technology

Pay Grade: I200

FLSA Status: Non-Exempt

Reports to: Manager IV - User Support

GENERAL PURPOSE
Responsible for serving as a resource for users of District adopted technology; troubleshooting and diagnosing hardware problems computer repairs and computers at all district locations; and assisting users with everyday technology and technology issues.

ESSENTIAL JOB FUNCTIONS

• Assess work order requests determining appropriate solutions and/or technical assistance required to address requests further when necessary.
• Perform repairs of District computing equipment such as Chromebooks desktops laptops etc.
• Maintain various manual and electronic documents files and records providing up-to-date reference and audit trail.
• Assist staff and students with a variety of software products and programs ensuring availability and functionality of District supported software.
• Participate in meetings workshops and/or trainings conveying and/or gathering information to perform job functions.
• Prepare various documents to provide written reference document activities and/or convey information.
• Tutor school site staff on functions and operating requirements of district supported technology providing ongoing support and maximizing the capabilities of district staff.
• Perform other related duties as required/assigned.

QUALIFICATIONS AND REQUIREMENTS

Education and Experience

• High School Diploma or its equivalent.
• Minimum of two (2) years job related experience is required.

Certificates Licenses and Other Special Requirements

• CompTIA A certification preferred.
• Must pass a Criminal Background Clearance the results of which must be satisfactory to the District required.

Knowledge Skills and Abilities

• Knowledge of algebra and/or geometry; review and interpret highly technical information write technical materials and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions.
• Knowledge based competencies required to satisfactorily perform the functions of the job include current generation and legacy computer operating and networking systems; server and computer hardware/network and troubleshooting techniques; and understanding LAN and WAN systems.
• Skill to perform multiple technical tasks with a need to routinely upgrade skills in order to meet changing job conditions.
• Skill based competencies required to perform the functions of the job including teaching technical topics to non-technical audiences; adhering to safety practices; and gathering information to diagnose problems.
• Ability to read technical information compose a variety of documents and/or facilitate group discussions.
• Ability to analyze situations to define issues draw conclusions and create action plans.
• Ability to schedule a number of activities meetings and/or events; gather collate and/or classify data; and use job-related equipment.
• Ability to work with a significant diversity of individuals and/or groups.
• Ability to collaborate and communicate effectively.
• Ability to apply critical thinking/problem solving to improve work processes.
• Ability to convey technical information to non-technical audiences.
• Ability to maintain confidentiality; set priorities; meet deadlines and schedules; work with detailed information; and adapt to changing priorities.

Working Conditions and Physical Requirements

• Work environment is primarily inside where the noise and temperature levels are moderate.
• The work is medium work that requires exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
• Must possess the physical ability to perceive the nature of sounds make rational decisions through sound logic and deductive processes express or exchange ideas by the spoken word substantial movements (motions) with the hands wrists and/or fingers and discern letters or numbers at a given distance.
• Additionally the following physical abilities are required: balancing climbing crawling crouching feeling grasping handling hearing kneeling manual dexterity mental acuityreaching repetitive motion speaking standing stooping talking visual acuity and walking.

Required Experience:

Unclear Seniority