Customer Service Representative
Customer Service Representative
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Job Description
- 401(k)
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Training & development
In this role you will be the first point of contact for customers educating them about our services and matching them with the right craftsmen for their projects. Youll also play a critical role in managing daily schedules ensuring smooth operations and creating a seamless customer journey. No construction experience is requiredjust a passion for exceptional service and a growth mindset!
This position offers a fantastic opportunity to grow into a leadership role while tackling new challenges daily. Youll work with a nationally recognized brand while enjoying the flexibility and close-knit environment of a locally owned and independently operated franchise.
- Competitive pay: $20-$26 per hour
- Health insurance
- 401(k) with employer match
- Paid vacation
- Performance-based bonuses
- Career growth and advancement opportunities
- Regular pay reviews
- And more!
- Respond to job leads promptly and professionally
- Coordinate schedules and material orders for multiple craftsmen and projects
- Utilize dispatching and schedule management software efficiently
- Return customer calls in a timely manner and follow up with past clients
- Handle administrative tasks including paperwork and filing
- Engage in sales and networking activities as needed
- 3-5 years of experience in administrative support and scheduling
- Outstanding communication skills both verbal and written
- Strong customer service expertise
- Excellent office management and organizational skills
- Ability to multitask and prioritize effectively
- A basic understanding of sales and marketing principles is a plus
- Proficient in adapting to new technologies Experience with QuickBooks Online and Service Titan is a plus
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
