Customer Success Engineer
Customer Success Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist customers in implementing integrating and optimizing PRV monitoring solutions guiding them through FAT SAT and commissioning while providing standard methodologies for real-time valve diagnostics remote monitoring and predictive maintenance.
- Collaborate with customers to align PRV monitoring data with operational goals such as safety reliability and efficiency while monitoring adoption trends and proactively addressing integration challenges to ensure customer success.
- Develop and deliver customer training programs on PRV monitoring system setup data interpretation and predictive maintenance strategies while crafting and maintaining user documentation training guides and tutorial videos.
- Assist customers in integrating PRV monitoring solutions with DCS SCADA PLCs and asset management platforms and support pilot projects and proof-of-concept implementations to demonstrate system value and scalability.
- Act as a trusted advisor to ensure customers improve the value and reliability of their valve monitoring investments assist in using PRV health diagnostics failure prediction and remote performance tracking to improve uptime and gather and analyze customer feedback to identify usability improvements and performance enhancements.
- Collaborate with engineering and product teams to solve adoption challenges and refine system functionality based on customer feedback and performance data.
- Define and track key adoption success metrics such as system utilization predictive maintenance benefits and ROI and identify trends in adoption barriers to provide recommendations for product improvements and new product development (NPD).
- Support the development of customer success case studies that highlight improvements achieved through valve monitoring showcasing the benefits and ROI to drive further adoption and continuous product refinement.
Quickly and decisively take action in fast-changing unpredictable situations. Persist in accomplishing objectives despite obstacles and setbacks. Actively listens and checks for understanding. Provides timely and helpful information to others across the organization. Deals comfortably with the uncertainty of change!
- Bachelors degree in Electric Engineering Industrial Automation Instrumentation or a related technical field.
- 2 years of experience in process automation instrumentation or customer support roles.
- Excellent communication skills to engage with technical and non-technical collaborators.
- Good understanding of DCS SCADA PLCs instrumentation and industrial communication protocols (Modbus OPC-UA HART WiHART etc.).
- Experience working with control valves pressure relief valves or smart valve monitoring systems.
- Familiarity with predictive maintenance asset performance monitoring and industrial data analytics.
- Ability to analyze valve performance data and process trends to optimize adoption strategies.
- Experience with customer training onboarding and post-sales technical support in an industrial setting.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Learn more about ourCulture & Values.
Employment Type
Full-Time
