Senior Sales Support Consultant - Aftermarket
Senior Sales Support Consultant - Aftermarket
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$ 144960 - 217320
1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
The Resource Industries Aftermarket - Senior Sales Support Consultant serves as an expert for the Ground Engaging Tools (GET) Undercarriage and Wire Rope products. The role works closely with Dealers Aftermarket Sales Reps and Cat product groups as well as other business partners to develop comprehensive go to market sales strategies that will drive our services growth agendas while positioning our products to become the industry leader.
What you will do:
The Aftermarket - Senior Sales Support Consultant holds a pivotal role in driving alignment between our aftermarket services strategic plans and sales growth execution. You will demonstrate creativity innovation strong business acumen and outstanding product/industry knowledge or marketing/distribution knowledge with a sensitivity for dealer & customer financial impacts.
The incumbent must possess strong application experience understanding of life cycle costs and an awareness of industry and marketplace needs. This role provides consultation to various business partners dealers and customers by regularly collecting voice of dealer (VOD)/voice of customer (VOC) for new product introduction(NPI) and distribution needs as well as defining and developing unique customer centric solutions that will support services growth. This role works with all levels of management to collaborate on industry specific growth plans and the development of merchandising programs. Incumbents provide guidance and training for our Aftermarket Sales Representatives and Dealers to drive direction for future services and industry needs.
Additional duties include but are not limited to the following:
Identify issues and develop strategies to overcome them to support the execution of growth and turn-around plans
Make market driven recommendations on parts targets and growth strategies to achieve sales objectives
Support the development of wear parts marketing programs to achieve Resource Industries plans & volume targets along with industry growth objectives
Lead analysis of industry key competitors to identify strengths weaknesses and tactics required to compete
Support the development of Customer Value Agreements
Support dealer development through ongoing specialist training
Ability to work autonomously
Ability to work with people from many different backgrounds and cultures internally and externally with the appropriate influence and ability to resolve differences
Employee may also be responsible for performing other job duties occasionally as assigned
What skills you will have:
Customer Focus: Extensive background in dealer and customer-facing roles with a strong emphasis on building lasting relationships understanding client needs and delivering tailored solutions. Product and Sales Proficiency: Proven expertise in ground engaging tools undercarriage systems and other wear parts including product knowledge application insight and lifecycle management. Adept at providing technical support driving sales and collaborating with cross-functional teams to ensure customer satisfaction and operational efficiency
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers
Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization
Additional Information:
This position requires the candidate to work full-time in the Tucson AZ office.
Domestic relocation assistance is available
This position may require 50-60% travel
Sponsorship is not available
Summary Pay Range:
$144960.00 - $217320.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:June 5 2025 - June 19 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.
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Required Experience:
Senior IC
Employment Type
Full-Time
