Business Operations Analyst (10998)
Business Operations Analyst (10998)
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1 Vacancy
Job Description
Arizona Public Service generates clean reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state from the border town of Douglas to the vistas of the Grand Canyon from the solar fields of Gila Bend to the ponderosa pines of Payson. As the states largest and longest-serving energy provider our more than 6000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886 APS has demonstrated a strong commitment to our customers in one of the countrys fastest growing states earning a reputation for customer satisfaction shareholder value operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow Empower Each Other and Succeed Together.
Summary
TheBusiness Operations Analystparticipates in the coordination support and maintenance necessary to ensure the proper and effective functioning of APS Operations Business Systems and Operations. With general direction participates in the development analysis planning administration and communication of a broad range of business unit projects processes and practices. Serves as a business unit analytical specialist for reporting data analytics and other areas as defined. Works with other department functions to implement solutions defined by the business unit and measure improvements to ensure desired results were achieved. Works with other department functions to identify plan and implement solutions that will maximize organizational effectiveness through the use of technology. Maintains and generates a variety of functional area reports with statistical summaries. Supports the development and maintenance of standardized reporting protocol to ensure data integrity and consistency. Assists with formulating defining and documenting business processes by clearly defining the project scope and objectives through research benchmarking and fact finding combined with a fundamental understanding of business functions systems and industry standards. Lead smaller scoped projects by serving as the liaison between the Business Unit and IT for process improvements and/or system enhancements. May participate and contribute to projects with moderate or complex scope and budget. For cross-departmental projects may work in conjunction with more senior personnel. This position requires a basic understanding of business operations processes and business unit(s) systems utilized within the organization.
Minimum Requirements
- BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business information technology or a related area.
- An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations business unit systems and basic knowledge of database design structure functions and processes and experience with database tools has been obtained.
- General understanding of business unit and operational knowledge including functions procedures processes and computer systems.
- Ability to identify process improvement opportunities and tie functional needs to technology solutions. Some project/team experience and ability to prioritize work.
- Demonstrated analytical ability to review and analyze data identify issues see relationships and patterns and recommend solutions. Experience participating in projects and identifying and resolving issues is preferred.
- Proficient in PC applications including advanced skill level in Microsoft Excel Access and Word.
- Basic knowledge of emerging practices and technologies used within the area.
- Demonstrated communication skills both verbal and written. Good customer service organizational and analytical skills and demonstrated ability to manage customer expectations. Some knowledge of applicable federal and state laws regulations and standards impacting business unit business areas.
Major Accountabilities
1) With general direction participates in the development analysis planning administration and communication of a broad range of business unit projects processes and practices.
With general direction provides operational support for business unit business systems including but not limited to researching and resolving problems.
2) Researches and analyzes routine to moderate business/operations problems within the business unit. Interfaces with IT Systems Analysts or vendor to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
3) With general direction participates in the analysis and recommendation of new business processes which may include new systems and/or enhancements to existing systems. Ability to gather and write routine to complex requirements based on business needs.
4) Works within areas of responsibility on process improvement initiatives and gap identification. Analyzes work process design workflow and technology solutions to streamline automate or improve processes.
5) With broad direction participates in the development of effective business cases using sound cost/benefit analysis.
6) Maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
7) Participates in project team assignments as a subject matter expert. May coordinate activities within the functional business areas. Participates in business needs analysis planning implementation and communication to work process.
8) Maintains documentation of processes guidelines tools and training aids required to support business unit.
9) May monitor and track business goals activities performance monitoring and issues related to assigned unit to keep management apprised of business unit activities.
10) Actively seeks knowledge and understanding of business/technical environment priorities procedures and processes. Keeps apprised of current and emerging trends for business unit.
11) Conducts research performs data analysis and reports findings through formal presentations.
12) May be responsible for managing access and security for business unit systems including associated documentation. Responsible for ensuring appropriate data security controls process and system documentation.
Export Compliance / EEO Statement
Pinnacle West Capital Corporation and its subsidiaries and affiliates (Pinnacle West) maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal state and local laws and regulations. This policy of nondiscrimination shall include but not be limited to recruiting hiring promoting compensating reassigning demoting transferring laying off recalling terminating employment and training for all positions without regard to race color religion disability age national origin gender gender identity sexual orientation marital status protected veteran status or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988 the Company is committed to a work environment that is free from the effects of alcohol and controlled substances and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity regulatory requirements and applicable laws.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.
*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
*Working from a home office requires adequate technology and an appropriate ergonomic set up.
*Role types are subject to change based on business need.
Required Experience:
IC
Employment Type
Gig
