Customer Retention Specialist
Customer Retention Specialist
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Job Description
Customer Retention Specialist (Telemedicine Company)
Position Overview
CallonDoc is hiring a proactive Customer Retention Specialist to reduce churn increase repeat usage and deepen patient loyalty. You will be instrumental in improving lifetime value (LTV) through thoughtful data-driven lifecycle engagement.
Key Responsibilities
- Develop and execute lifecycle marketing campaigns (email SMS in-app).
- Analyze churn behavior and segment data to drive targeted engagement.
- Create loyalty programs win-back sequences and reactivation flows.
- Monitor retention KPIs and deliver regular performance reports.
- Partner with product marketing and support teams to improve retention touchpoints.
Required Skills & Qualifications
- 24 years of experience in retention marketing or lifecycle marketing.
- Familiarity with tools like Klaviyo Iterable Braze or similar platforms.
- Strong analytical skills and a test-and-learn mindset.
- Excellent communication and project management abilities.
- Experience in healthcare or tech is a plus
- Must be US Based
Required To Apply: Follow link to application and screening questions.
Join Us
In this role you wont just reduce churnyoull help patients stay connected to the care they need. Your work directly improves lives and supports our mission of delivering consistent accessible telehealth. Youll have the opportunity to grow into a leadership position as we scale retention operations.
Salary: $15-$20/hour
Benefits
- Competitive compensation (salary TBD)
- Health insurance
- 401(k) plan with company match
- Generous PTO and paid holidays
- Retention and marketing tech stack included
Required Experience:
Unclear Seniority
Employment Type
Full-Time
