Clinical Administration Support Assistant - 6 Month Fixed Term Contract

Make a meaningful difference every day.

Ashgate Hospice is a values-led people-first organisation where youll be part of a warm inclusive team making a real impact. We offer a welcoming workplace with access to ongoing training wellbeing initiatives and the chance to contribute to something truly meaningful.

Were looking for a compassionate motivated and well-organised Administration Support Assistant to join our dedicated Clinical Admin Team. In this fixed-term role youll play a key part in helping ensure the smooth running of our clinical servicesenabling our doctors nurses and therapists to focus on delivering outstanding care for people with life-limiting illnesses and their families.

What Youll Be Doing:

As Clinical Administration Support youll be joining a warm collaborative team of Clinical Administrators who play a vital role in the smooth running of our hospice services. The Clinical Admin Team is the backbone of day-to-day operations ensuring our clinical staff are supported with efficient compassionate and accurate administration. Working closely with nurses doctors and allied health professionals youll help ensure they have everything they need to deliver exceptional care to patients and families.

The work is fast-paced and variedbut youre never on your own. Youll be part of a close-knit team that values communication mutual support and a shared commitment to Ashgate Hospices mission: to provide educate and campaign for excellent palliative and end-of-life care and bereavement support.

Youll find the atmosphere here friendly respectful and encouragingwhere everyones contribution is recognised and appreciated. If youre organised compassionate and looking for a place where your work truly makes a difference wed love to hear from you.

Your key responsibilities will include:

• Provide general administrative support including filing scanning photocopying shredding and printing.
• Accurately input and update patient information on clinical systems under supervision (e.g. SystmOne JACS CareFlow).
• Answer incoming telephone calls take clear messages and forward to appropriate team members in a timely manner.

For full details of what the role includes please read the attached Job Description or call Teresa Tromans Administration Service Manager on.

What youll bring:

Youll hold previous experience in an administration and support role. Youll also bring:

• Good IT skills including Microsoft 365
• A respectful and supportive approach when dealing with patients and families
• A flexible attitude and willingness to support a close-knit team
• Experience in a healthcare setting or with patient systems (desirable)

About Ashgate:

Ashgate Hospice based in North Derbyshire offers free palliative and end of life care for adults with life-limiting or incurable illnesses including cancer neurological diseases and advanced heart kidney and lung conditions. Last year we cared for over 2400 people. Our aim is to support our patients by keeping them informed managing their symptoms and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them offering practical assistance and emotional support including bereavement services.

Were more than a care provider. Were a campaigner for sustainable end of life care funding in the UK and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful open and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace thats happy safe and supportive and our team seems to agree! In fact 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are which is why were open to flexible work arrangements including job-sharing.

As part of our team youll have access to training opportunities to help you grow both personally and professionally. Whether you want to develop in your current role or explore new career paths well support you every step of the way. Want to know more about what its like to work with us Visit our website check out our social media channels or listen to our podcast The Life and Death Podcast. Its a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• The Westfield Health Cash Plan giving you money back on treatments like physiotherapy dental care and eye tests.
• Free access to Westfield Rewards with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme offering free round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution helping you save for the future.
• A life assurance scheme giving peace of mind for you and those important to you up to age 65.
• A commitment to your personal and professional development with training opportunities to help you grow.
• Free on-site parking whenever youre working at the hospice.
• Discounted onsite caf at our Old Brampton site available to all staff
• A wide range of initiatives to support your wellbeing and the time out to practice self-care

Ready to make a difference

To learn more about the role please contact Teresa Tromans ator email . We can even arrange for you to visit the hospice so that you can see what it would be like to work with us.

Please note: All applications must be submitted via the Apply Now button on our website. Unfortunately we are unable to accept applications sent directly to HR or the recruiting manager.

We are also unable to offer visa sponsorship for this role.

Additional information:

• If youre successful youll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes.
• As a healthcare provider we prioritise the safety of our patients staff and visitors. Thats why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jabunless theres a compelling reason not too
• If you need any help with the recruitment process our HR team is here to assist. You can reach them at or call.

• Additional support for candidates
• Were committed to ensuring our recruitment process is inclusive fair and accessible to everyone.
• Reasonable adjustments: We are pleased to offer reasonable adjustments throughout the recruitment process for individuals with disabilities neurodiverse conditions or long-term health needs.
• Shortlisting commitment: In line with our commitment to Equality Diversity and Inclusion we guarantee to shortlist any disabled candidate who meets the essential criteria for the role.
• Interview preparation: All shortlisted candidates will receive their interview questions in advance to help you feel fully prepared.

Accessibility resources:

• If you need assistance completing your online application you can contact the Disability Employment Service/Youth Employment Service by emailing .
• We encourage you to complete and share your Health Adjustment Passport. This helps us understand any adjustments or support you might need. Even if you choose not to share it the passport can be a valuable tool for your own benefit.. This helps us understand any adjustments or support you might need. Even if you choose not to share it the passport can be a valuable tool for your own benefit.
• You can also access support through the Access to Work scheme. a government initiative designed to help you start or remain in work if you have a health condition or disability. This includes support for the recruitment process. Learn more on the Access to Work webpage

For further guidance or information these resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership Chesterfield Office: Call 0
• Disability Employment Service Derbyshire County Council
• If you have any questions about adjustments or the recruitment process please contact our HR team at or call.

For more information about us please visit our website here.