Desktop Support
Desktop Support
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Job Description
We are seeking a skilled Desktop Support Engineer with a minimum of 1 year of experience to provide technical assistance and support for end-users. The ideal candidate should have strong problem-solving skills excellent communication abilities and a proactive approach to troubleshooting hardware and software issues.
Key Responsibilities:-
Provide first-level technical support for desktops laptops printers and peripheral devices.
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Install configure and maintain operating systems (Windows/macOS) and software applications.
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Troubleshoot and resolve network connectivity issues.
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Assist users with account setups password resets and security access.
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Maintain and update IT documentation and asset inventory.
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Collaborate with IT teams to ensure smooth system operations and user satisfaction.
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Escalate unresolved issues to higher-level support teams as needed.
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1 years of experience in desktop support or IT helpdesk roles.
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Strong knowledge of Windows/macOS operating systems and common software applications.
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Experience with hardware troubleshooting and replacement.
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Excellent communication and interpersonal skills.
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Ability to work independently and manage multiple tasks efficiently.
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Relevant certifications (CompTIA A ITIL MCP) are a plus.
Employment Type
Full Time
