Technology Support Analyst

About Us

Skadden Arps Slate Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation intellect teamwork and tenacity our lawyers deliver the highest quality advice and novel solutions to our clients legal issues. We are known for handling the most complex transactions litigation/controversy issues and regulatory matters as well as for the strong partnerships we build with clients and each other. Our attorneys who reflect a broad range of experiences and perspectives work together seamlessly across 50-plus practices and 21 offices in the worlds major financial centers.

The Opportunity

We are seeking a Technology Support Analyst to join our position will be based in our Boston office and will provide technology support for areas including software hardware infrastructure network services mobile and remote services audio visual telephone and security systems. This individual will deliver a high level of customer service accurate reporting and teamwork in collaboration with other local technology professionals as well as the Firms central resources in White Plains. Works under the direction of the Technology Support Manager and Regional Technology Support Manager.

Responsibilities
Responds to local and central telephone helpline supports tickets and e-mail assesses problems and offers assistance logs all calls into the Firms call logging systems and resolves or escalates as appropriate.

Provides application support for both local installations and Citrix-based applications.
Assembles installs configures tests images troubleshoots and repairs hardware and peripherals including but not exclusive to computers printers scanners mobile phones and Wi-Fi capable devices audio visual equipment and software reprographic and cost recovery network interfaces security network interfaces and other equipment and applications as required.
Provides assistance and advice on technology allowance purchases for attorneys.
Provides support troubleshooting and repairs for laptops and desktops.
Assists with remote site access.
Assists with Firms audio visual set up requirements.
Assists with off-site technology set ups as required.
Maintains data room components data closets and troubleshoots networking issues in conjunction with the Technology Support Manager.
Supports all personnel adds moves and changes.
Services documents and provides loaner equipment in accordance with Firm policies.
Maintains accurate inventory records.
Establishes and maintains effective working relationships with clients attorneys and business services professionals.
Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.
Helps to maintain Firm policies and procedures in relation to computer technology.
Provides basic induction training on technology systems mobile device usage and basic software usage.
Provides software training based upon modules created by the global training department.
Regular and reliable physical presence to meet with clients use on-site equipment and trouble shoot hardware and software.
Provides a consistent and high level of customer service.
Demonstrates effective interpersonal written and verbal communication skills to facilitate effective work relationships with others.
Performs frequent physical exertion including: walking pushing pulling repetitive use of both hands lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
Manages Firm resources responsibly.
Complies with and understands Firm operation policies and procedures.
Performs other related duties as assigned.

Qualifications

Thorough working knowledge of Microsoft Office Suite Citrix Windows and Mac Environments NetDocuments iPhone and other mobile devices DTE Litera ChangePro General Desktop Environments Operating Systems- Windows and Mac
Ability to apply logic reasoning analysis and interpretation skills to resolve problems
Ability to maintain continuous concentration alertness and attention to detail
Basic understanding of hardware and software used for building security systems
Strong customer service skills
Knowledge of relevant Firm computer software programs (e.g. Outlook Excel PowerPoint) with the ability to learn new software and operating systems
Demonstrates effective interpersonal and communication skills both verbally and in writing
Ability to handle multiple projects and shifting priorities
Ability to handle sensitive matters and maintain confidentiality
Ability to organize and prioritize work
Ability to work well in a demanding and fast-paced environment
Ability to work well independently as well as effectively within a team
Flexibility to travel
Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education / Experience

High School diploma or equivalent
Minimum of three years of related work experience inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications hardware and software

Culture & Life at Skadden

What makes Skadden special is our people and the culture community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firms success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

Competitive salaries and year-end discretionary bonuses.

Comprehensive health care (medical dental vision) savings plan/401(k) and voluntary benefits.

Generous paid time off.

Paid leave options including parental.

In-classroom remote and on-demand learning and professional development opportunities.

Robust well-being classes and programs.

Opportunities to give back and make an impact in local communities.

For further details please visit: is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information please visit starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills experience (to the extent relevant) and other-job related factors consistent with applicable law.

Salary Details

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including but not limited to race color religion creed sex national origin ancestry age alienage or citizenship status marital or familial status domestic partnership status caregiver status sexual orientation gender gender identity or expression change of sex or transgender status genetic information medical condition pregnancy childbirth or related medical conditions sexual and reproductive health decisions disability any protected military or veteran status or status as a victim of domestic or dating violence sexual assault or offense or stalking.

Applicants who require an accommodation during the application process should contact Lara Bell at .

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

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