AI Ops Specialist Founder's Office
AI Ops Specialist Founder's Office
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Job Description
AI Ops Specialist Founders Office
Location: Pune
About Us:
Founded over 15 years ago we are a trusted messaging leader for businesses around the globe. We work with customers from small mid-size businesses to large global enterprises across industries including contact centres financial services higher education retail staffing wellness and more. Our commitment to every customer is: We will deliver the most advanced simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition.
Read more about us at:
Company Overview: Watch here
Role Summary
We are looking for an AI Ops Specialist to join the Founder s Office with a focused mandate to identify implement and govern non-tech AI automation across key business functions Sales Marketing HR Customer Success and Finance. This role is pivotal in transforming manual and repetitive processes through intelligent automation ultimately improving productivity reducing cost and scaling operational efficiency across the company. You will act as the central point of coordination between business leaders and the product/engineering teams for AI adoption and performance tracking.
Key Responsibilities
- AI Opportunity Discovery & Roadmap Creation: Conduct structured audits of business workflows to identify inefficiencies and automation opportunities. Collaborate with function heads across Sales Marketing HR Finance and Customer Success to gather AI use cases. Evaluate and prioritise initiatives based on impact feasibility and alignment with org priorities. Build and maintain a living AI Automation Roadmap with owners timelines and ROI expectations.
- Hands-on AI Implementation: Deploy and integrate no-code/low-code AI tools (e.g. ChatGPT Zappier Make RPA bots) into team workflows. Enable business teams to adopt AI tools with minimal technical dependency. Lead UATs and pilots with internal teams before full-scale roll-outs. Ensure successful change management and user training for AI adoption.
- Governance & Impact Tracking: Define and track KPIs such as: time saved cost reduced output scaled errors avoided. Build dashboards and reports to showcase business impact of each initiative. Own monthly/quarterly reviews of all AI Ops projects with the Founder COO and function heads. Maintain a knowledge repository of play books reusable workflows and automation assets.
- Cross-Functional Communication & Alignment: Act as the central bridge between the business and engineering/product teams for automation needs. Translate business problems into automation solutions and vice versa. Communicate complex AI concepts in a simplified outcome-oriented language for leadership. Present risk-benefit trade-offs and scaling plans for AI initiatives to drive strategic alignment.
- Experience in SaaS tech startups or high-growth environments.
- Prior work in a COO Office Founders Office or business transformation function.
- Someone who has a hustle mindset
Requirements
- 4 6 years of experience in business operations process improvement internal consulting or AI/automation roles. Strong exposure to no-code/low-code AI tools and platforms (ChatGPT Zapier Make UiPath etc.).
- Demonstrated experience in deploying AI or workflow automation in a business (non-engineering) setting. Analytical mindset with strong ability to measure and communicate business impact.
- Excellent stakeholder management and project ownership capability.
- Clear communicator who can align AI initiatives with business priorities and influence decision-makers.
Benefits
What Working at SMS Magic Offers
At SMS Magic people growth is parallel to company growth and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming where everyone can achieve their potential and contribute to building a better working world for our people and clients.
We offer:
- The freedom and flexibility to handle your role in a way that s right for you.
- Exposure to a dynamic and growing global business environment.
- Access to innovative and cutting-edge technology and tools.
- Opportunities to showcase analytical capabilities and make high-impact contributions to business teams.
- A competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business.
Additionally we provide a work environment that values balance ensuring our people are active healthy and happy inside and outside of work.
AI Ops Specialist at Founder's office
Education
Bachelor of Engineering
Employment Type
Full Time
