Customer Success Representative (ZR_24029_JOB)
Customer Success Representative (ZR_24029_JOB)
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USD 4 - 750
1 Vacancy
Job Description
This is a remote position.
Assist customers with all rental inquiries and deliver excellent customer service.
Identify customers with existing rentals and contact them about extending their rental periods.
Meet monthly targets for qualified opportunities pipeline attribution and closed deals.
Coordinate with suppliers on behalf of customers experiencing breakdowns service issues or delivery delays.
Address general inquiries via remote or phone-based support.
Provide calm and reassuring assistance to customers in need of support and resolution.
Manage and prioritize issues ranging from critical to minor.
Requirements:
Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Proven ability to empathize with customers and offer calming effective support.
Strong organizational skills and the ability to prioritize multiple tasks.
Proficiency in customer service software and related tools.
Ability to work effectively in a team environment.
Flexibility to adapt in a dynamic fast-paced work setting.
Independent Contractor Perks:
HMO coverage available in eligible locations
Permanent work-from-home arrangement
Immediate hiring
Steady freelance engagement
Previous experience in customer service or a related field is preferred. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proven ability to empathize with customers and offer calming, effective support. Strong organizational skills and the ability to prioritize multiple tasks. Proficiency in customer service software and related tools. Ability to work effectively in a team environment. Flexibility to adapt in a dynamic, fast-paced work setting.
Education
N/A
Employment Type
Full Time
