This is a remote position.
Schedule:
- Monday-Friday 8:00 AM - 5:00 PM Edmonton Canada Time (Mountain)
Basic Function:
The Design Coordinator (DC) role provides services to dealership customers including programming space planning typical development color boards working/installation drawings specifications and site-to-plan review. The DC works closely with dealership sales all other admin positions including but not limited to; sales coordinators project management service coordinators operations and installation groups as well as customers to ensure accurate plans and specifications conformance to client s requirements customer satisfaction and high-quality project implementation.
Specific Responsibilities and Duties:
Customer Service
- Continually monitor client relationships to meet and exceed Solutions and client goals
- Attend team and client planning meetings when applicable
- CAD Specifications Review specifications as required
- Assist in proposal development
- As the customer contact provide excellent customer service in order to increase client satisfaction contract renewal and new product introductions.
- Conducts in-depth programming and produces program report; interviews customer/end users researches workplace requirements analyzes space/furniture needs
- Provides clarifications and answers for customer s questions
- Conducts responsible interfaces with: client contractor and subcontractor trades client s A&D firm electrician client s IT group etc.
- Conducts responsible interfaces with: dealership sales project management customer service/project coordinator and operations/installation groups
Pre-Order
- Reviews site; conducts field measurements and plan-to-site adherence checks
- Develops and presents block and space plans; gains customer approvals
- Develops and presents color/finish boards and selections; gains customer approvals
- Manages changes and revisions
- Develops finished working drawings for specification and validates plans against construction electrical engineering and A&D drawing sets; gains customer approvals
- Coordinates phone data and computer network planning interface with electrician customer s IT group/personnel and outside cabling vendors
Order Preparation
- Develops product specifications; double-checks specifications against plans; gets specifications order-entry ready using an electronic specification program preferably
- Assists sales/project personnel in pricing product research and technical order information
- Ensures complete and accurate transmittal of project planning data to order entry/management project management and installation groups
- Attends pre-installation meetings with installation group/leads; collects and transmits installation/project work order information to order entry and operations group
Post Installation:
- Produces as-built drawings/specifications
- Develops installation drawings and details in accordance with SOP s
- Conducts field and punch-list review with project managers and/or installation group
Departmental Practices:
- Estimates design project time; maintains detailed daily time sheets; manages actual time against project estimates
- Assists in the writing and presentation of design proposals and contracts to customers
- Maintains detailed and extensive project documentation including records of all key decisions phone conversations approvals and sign-offs and notes from all project planning meetings
- Manages adherence to project schedule internal dealership budget customer s project budget design task completions and quality of design work
- Communicates regularly to customer and dealership re: design project status
Requirements
- Excellent communication skills understands and follows through with consistent accurate paperwork; documentation is neat clear and complete
- Strong computer skills
- Strong customer service abilities
- Bondable
- Exceptional organization and time management is a must
Independent Contractor Perks
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
ZR24043JOB