Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To handle all reservation requests promptly in a friendly and efficient manner ensuring that all required information is secured as per procedures to provide maximum guest satisfaction.
- To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets spa and health club.
- Be fully aware at all times of the Selling Strategy rates and booking status of the Hotel.
- To be up to date at all times on all Hotel promotions.
- To develop and maintain a close and harmonious working relationship with all hotel departments.
- Process and maintain Group allocations and rooming lists. Record all changes and prepare listings prior to arrival.
- Ensure that all correspondence is replied to within 24 hours.
- Complete 3 day update daily
- Ensure that the Reservations Office is kept clean and tidy at all times.
- Be fully aware of and adhere to all the Hotels Safety & Security policies.
- Answer all calls promptly within 3 rings and in a courteous manner
- Attend training sessions and meetings as required.
- Have a reasonable understanding of the Front Office and Sales Office operations and how they relate to reservations.
- Research and process No Show report Daily.
- Research and process Travel Agency Commissions Daily.
- Perform any reasonable task a requested by management.
Qualifications :
- At least Bachelor Degree in any field
- At least 1 year experience in Sales or reservation or Front Officer
- Completion of New Hire Training - Reservation
- Strong in inter-personality and leadership skill
- Proficiency in English (SAC 4) communication
- Strong in driving results
Additional Information :
Reporting into Reservations Supervisor/ Revenue Manager
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
