Functional Consultant - ECM (1286)

What youll be doing

The Functional Consultant in Atturras Enterprise Content Management (ECM) team
bridges business needs and technical solutions. They gather requirements design
content workflows define metadata and permissions and ensure the ECM system aligns
with compliance and governance standards. Working closely with stakeholders and
technical teams the Functional Consultant develops EIM Strategy guides EIM maturity
supports design/configuration leads functional testing and assists with user training
change management and adoption. With expert knowledge in EIM ECM RM and DM: their
role includes analysing current EIM maturity process governance technology and
organisational culture to improve efficiency and guiding technical resources towards a
successful implementation and ongoing optimisation of ECM solutions. Strong business
analysis stakeholder engagement client management customer service and ECM
platform knowledge is essential for translating user needs into effective scalable
content management solutions.

Duties and responsibilities include:

Engagement & Requirements Gathering

Meet with decision makers systems owners and end users to define business requirements and systems goals.
Engage with stakeholders to understand business processes content lifecycles compliance requirements and pain points.
Document functional requirements for content capture storage retrieval collaboration and retention.

Strategy Road mapping & Best Practices

Collaborate with clients remotely and onsite to assess current state solution and develop complex strategies and roadmaps for EIM maturity.
Provide expert advice on all matters relating to ECM EIM IM RM and Data including industry best practices and legislative requirements.

Training Support & Change Management
Provide support assistance and training to users.
Create user documentation and deliver training sessions to end users and administrators.
Support adoption by helping users understand new content processes and tools.
Provide guidance on Change Management and Communications including undertaking Change readiness assessments.

Planning & Analysis
Perform planning analysis design requirements definition functional design development testing and implementation of ECM/EIM solutions.
Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improvement or greater leverage.
Analyse existing ECM workflows (e.g. document approval archiving).

Solution Design & Architecture
Define how the ECM platform (e.g. OpenText SharePoint etc) will be configured to meet business needs.
Create systems models specifications diagrams and charts to provide direction to application developers.
Specify metadata schemas taxonomy (RDS/BCS) security roles workflows and access policies.

Configuration & Implementation
Collaborate with technical consultants or system architects to configure or customise ECM/EIM solutions based on functional specs
Assist in setting up content types templates versioning rules and audit trails.
Provide support for difficult and complex environments.
Coordinate activities simultaneously for multiple projects.

Testing & Validation
Coordinate and perform in-depth tests including end-user reviews for modified and new systems.
Prepare test cases and lead functional testing (e.g. UAT) to ensure solutions work as intended.
Validate that workflows permissions and integrations function correctly.

Working Condition:

Permanent Full Time
Location Any location in Australia

What will make you successful in this role

5 years of Information Management/ Records Management experience.
3 years of experience working in a customer service orientated environment.
3 years of experience working in a team-oriented collaborative environment.
3 years of functional knowledge in systems in area of responsibility including Document Management Document Control and Project Management
3 years of experience executing and communicating project plans.
3 years of experience working with senior business leaders and executive

Qualifications:
Degree in Information Management or equivalent experience

Why is this an exciting opportunity

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia giving you a strong foundation to fulfil your career ambitions.
We currently have 1100 professionals working across Australia New Zealand Singapore and Hong Kong who are using innovation to lead the way.
This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.
The Data & Integration business unit helps clients unlock the full potential of data by integrating systems and applications enabling digital transformation through our comprehensive on-premises hybrid and cloud integration solutions. We specialise in Boomi Smartsheet and OpenText.

What our people say:
We are working towards a very bright future.
Its a company with vision and a promising future.

Why youll love working here

Culture of possibility
At Atturra we embrace innovation within our teams fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture where everyone is encouraged to achieve success through collaboration continuous learning and smart work practices.

A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie innovation dedication respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits
Employee benefits recognition and wellbeing platform
Career growth via succession planning internal promotions and mentorship opportunities
Ongoing investment in professional development through industry and technology certifications and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities including paid parental leave
Employee referral program with monetary incentives offered

Commitment to supporting Australias veterans
Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs Veteran Employment Commitment (VEC) and is committed to supporting Australias veteran community. We aim to enhance the employment experience for veterans by improving recruitment support retention and leadership opportunities to ensure they have a meaningful and impactful career with us.

What our people say:

Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.

How to apply

Careers Atturra
Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process have an approved fee agreement and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier send an expression of interest via

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals regardless of Veteran or service status gender LGBTQI identity ethnicity religion physical ability or age.