IT Support Specialist
IT Support Specialist
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Job Description
About the team
The Zillow End-User Support team delivers IT support to all internal employees ensuring a best-in-class customer experience. We leverage modern tools and platforms to assist our colleagues focusing on process improvements and operational efficiency to drive continuous enhancements across the company.About the role
As an IT Support Specialist you will play a key role in supporting Zillows employees by resolving technical issues and maintaining a secure efficient desktop environment. Your work will directly impact the productivity and satisfaction of our teams helping Zillow operate smoothly and securely.
As an IT Support Specialist You Will Get To:
Provide day-to-day technical support for desktop systems software and hardware in a diverse environment.
Troubleshoot and resolve issues related to hardware software connectivity peripherals and IT services.
Support and manage enterprise systems and applications including Active Directory Office365 Salesforce Okta ServiceNow and G-Suite.
Assist with device management using tools like Intune (Windows) and JAMF (Mac).
Maintain and troubleshoot Microsoft Exchange and Office365 including mailbox and distribution list management.
Set up monitor and resolve audio-visual systems for meetings and events.
Create and maintain clear process documentation.
Occasionally travel to support partner offices as needed.
Who you are
2 years of IT experience.
Strong customer service skills and a collaborative team mindset.
Experience with Active Directory Microsoft Exchange telephony systems basic networking and service desk operations.
Ability to explain technical concepts to both technical and non-technical audiences.
Familiarity with enterprise device management tools (e.g. Intune JAMF) and ticketing systems (e.g. ServiceNow).
Excellent communication skills both written and verbal.
High attention to detail.
Here at Zillow we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States Zillow and its affiliates help movers find and win their home through digital solutions first class partners and easier buying selling financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job youre in you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation our passion to redefine the employee experience a fundamental commitment to Equity and Belonging and world-class benefits. These benefits include comprehensive medical dental vision life and disability coverages as well as parental leave family benefits retirement contributions and paid time off. Were also setting the standard for work experiences of the future where our employees are supported in doing their best work and living a flexible well-balanced life. But dont just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations including: the 100 Best Companies to Work For Glassdoor Employees Choice Award Bloomberg Gender-Equality Index Human Rights Campaign (HRC) Corporate Equity Index and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality intellectual property assignment customer and employee non-solicitation and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer you may request a copy from your Recruiter.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
