The Family Advocate is responsible for providing comprehensive trauma-informed support services for survivors of domestic violence sexual assault and human trafficking through New Life Centers Residential Services Department. The Family Advocate will provide trauma-informed supportive services to survivors through advocacy safety planning and referrals in order to improve the safety quality of life and resilience of survivors who receive services from New Life Center. The Family Advocate position upholds New Life Centers mission vision and core values of compassion resilience equity and community.

Wednesday through Sunday 1:30pm - 10pm

ROLES & RESPONSIBILITIES:

Supervision:

None.

ESSENTIAL FUNCTIONS:

Advocacy / Support Services:

1. Provide trauma-informed advocacy services for children and their families.
2. Provide culturally relevant services to all survivors and their families including women men children LGBTQ and survivors of diverse ethnic racial and cultural backgrounds.
3. Answers crisis calls facilitates intake and/or makes referrals as necessary.
4. Completes intake interviews and campus orientation for children and their families coming into shelter.
5. Assesses level and history of violence experienced and aids in the development of a safety plan for survivors and their children.
6. Assists clients in identifying areas of need and collaboratively developing goals with survivor parent including resource and referral to other community supports.
7. Implements programming and services to help children and their families build resiliency.
8. Facilitates adult programming and support groups in the shelter setting.
9. Provides crisis de-escalation as needed.
10. May provide transportation for program participants to appropriate appointments.
11. Documents and enters all survivor services into the electronic case management system.
12. Participates in and contributes to staff meetings and agency training.

Agency Management:

1. Assist with program service delivery in New Life Centers programs including emergency shelter and the childrens development center.
2. Participate as an active team member of the Residential Department Team including attending department meetings and coordinating services with other Advocates Lead Advocates and Case Managers and Housing Specialist.
3. Share in responsibility for cleanliness and appearance of entire campus.
4. Participates in and contributes to staff meetings staff committees and special events for staff.
5. Communicate emergencies resident concerns and organizational needs to the designated on-call staff member or appropriate member of the leadership team.

Other:

1. Help in building a culture of cooperation and collaboration among New Life Center staff interns and volunteers.
2. Support and adhere to all policies regarding participant and program confidentiality.
3. Ensure the regular use of releases of information (ROIs) when coordinating services with outside partner agencies on behalf of children youth and/or families.
4. Actively contribute to New Life Centers trauma informed philosophy.
5. Keep current on issues of domestic violence sexual assault and human trafficking including seeking out appropriate training opportunities.
6. Participate in scheduled agency-wide meetings and events as assigned.
7. Perform other duties as needed.

QUALIFICATIONS:

Required:

1. Any combination of education and/or experience equivalent to a bachelors degree in social work women and gender studies social justice counseling or related field.
2. Valid Arizona drivers license and insurance.
3. Currently possess or ability to successfully obtain Level 1 Fingerprint Clearance**
4. Ability to pass FBI National Background Check**
5. COVID Vaccination or approved exemption**
6. CPR/1st Aid Certified. **Negative TB test required. **

** If necessary New Life Center will complete these areas of qualifications during the onboarding process.

COMPETENCIES:

1. Demonstrated ability to remain calm in crisis situations work independently and cooperatively recognize personal limitations and relate positively and with empathy to all persons regardless of age race creed gender identity or sexual orientation.
2. Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
3. Maintain a professional demeanor and positive working relationships with internal and external team members stakeholders and community and business partners.
4. Strong interpersonal oral and written communications skills.
5. Regular and consistent attendance.
6. Strong attention to detail and ability to follow-through with tasks.
7. Effective time management and ability to prioritize and reprioritize tasks in a fast-moving environment.
8. Highly proficient with computers and software including Microsoft Office and Google Suite.

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

How to Apply: To review the full job description and apply for the position please visit our online career portal at