Claims Advocate

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

The Claims Advocate will play a crucial role in managing and advocating for claims within the aviation insurance sector. The successful candidate will deliver high quality Claims Service ensuring that Key Clients are delivered to pre-defined service standards. As part of the team you will:

Loss Negotiation & Client Management

• To put the interests of clients and the integrity of the market at the heart of the way you do business
• Personally accountable for Key Client Outcome (KCO) 5 comprising:Claims paid as contract within reasonable time
• Ensure the prompt resolution of market-related loss issues and queries
• Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
• Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
• Oversight of Claims that are uploaded onto ECF for the London market and managed via that process
• Build upon existing constructive relationships that the candidate would be expected to have already in place and lead correspondence with Client and associated underwriters third parties and service providers and with due reference to the Client Service Proposition initiative.
• Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
• Overseeing immediate notification to insurers / reinsurers on receipt of advice of claim responding where required
• Negotiate claims settlements with insurers / reinsurers based on market knowledge in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)
• In the event of high profile claims work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
• Travel as required (catastrophe losses claims reviews or marketing)
• Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information
• Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
• Provide input on corrective action required to enhance process performance across Claims areas
• Ensure adherence to standardised Group policies and procedures including all WEM and other regulatory requirements
• Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the clients best interests
• Provide input to and reference the Willis Quality Index as appropriate and required

Other

• Provide input to members of the Aviation Executive Board on BU approach to Client Service Proposition by client stream
• Oversee the provision of accurate management information as required
• Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment as set out in the BU risk register
• Participate in loss prevention and claims seminars as required.

The Requirements

Qualifications:

• Preferably with relevant professional qualification e.g. (ACII/FCII/CILA) or equivalent.

Skills:

• Query Management
• Compliance Management
• Organisation and Prioritisations
• Knowledge/Experience:
• Market relationship management
• London Market Negotiation
• Technical knowledge

Required Mind-set and Behaviours :

• Willis Values and Behaviours will underpin all roles and will guide performance criteria.

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Recruiter Screening Call
• Stage 3: 1^st Round Interviews Competency format.
• Stage 4: 2^nd Round Interviews Competency format.
• Stage 5: Offer and onboarding

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.