3rd Line Cloud Engineer

Role: 3rd Line Cloud Engineer
Location: Basingstoke - 5 Days Customer Site
Working Patttern: Shift Working (0andon a Weekly Rotating Pattern)

We are looking for a 3rd Line Cloud Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community daily contact with customers and stakeholders utilising the IT Service Management Toolset and associated cloud (compute & storage) technologies.
3rd Line Cloud Engineer

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service.

Your role will involve:

We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:
Responding to escalations from 2nd Line Daily checks
Extensive work with VMware products
Carrying out a readiness assessment for new releases entering service from the Engineering Team
Producing and maintaining documentation such as (Work Instructions and Patching Schedules).

Key skills and experience:
Cloud Administration (e.g. Broadcom: SDDC Manager vCenter ESXi)
Event Management Tooling (e.g. SCOM)
Critical thinking and problem-solving skills
The ability to take on Technical Leadership activities

Your transferable skills and experience:
Significant VMware experience
Cloud Administration (e.g. Broadcom: vCloud Director)
Event Management Tooling (e.g. Aria Operations)
Automation & Scripting (e.g. PowerShell)
Server Administration (e.g. Microsoft Windows Server)
Software Distribution (e.g. MECM)
ITSM Tooling & Processes

Your benefits:

26 Days annual leave plus public holidays (3 flexible)
Pension Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work employee discounts
Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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