IT Infrastructure Support Analyst - Norfolk
IT Infrastructure Support Analyst - Norfolk
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1 Vacancy
Job Description
The work we do matters!
Hiring Agency:
Administrative Services - Agency 65
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
Look at what we have to offer!
13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156% (thats not a typo!) state-matched retirement
Tuition reimbursement
Employee assistance program
79% employer paid health insurance plans
Dental and vision insurance plans
Employer-paid $20000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and Development based on your career aspirations
Fun inviting teammates
A safe and secure environment
At the State we stand by our core values of treating others with dignity and respect acting ethically in all situations and creating an environment where our customer is our top priority. Apply to join our team today!
Job Duties: Position will include but not limited to PC and laptop configuration along with hardware and software troubleshooting in a Windows 11 and Microsoft computing environment. Install personal computers/laptops at client work areas troubleshooting and servicing printers. Provide mobile device delivery and support. Troubleshoot and maintain on a limited basis Local Area Networks. Other duties as assigned within the scope of the classification.
Requirements / Qualifications
Minimum Qualifications: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-foryear basis. OR Post high school coursework in computer science and three years of related technical and business experience.
Preferred Qualifications: Experience troubleshooting and supporting PCs in an large Enterprise network. Experience in providing technical support Active Directory troubleshooting/administration and troubleshooting for remote client/server environments. Experience performing basic problem solving of network printer and server issues.
Other: This position requires travel. As such the incumbent must be able to present a valid drivers license or another form of reliable transportation. Regular and reliable attendance required.
Knowledge Skills and Abilities: Proficiency in the use of general or specialized hand tools used to perform PC maintenance have a strong understanding of Windows 11 and Microsoft Office 365. An understanding of basic wiring and troubleshooting Local Area Networks in the Ethernet environment required. Excellent reliability self-starter works well individually and as a team in a limited supervisory environment as well as customer service and communication skills. Ability to lift 50 lbs.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Required Experience:
IC
Employment Type
Full-Time
