Senior Manager - Operations (150388)
Senior Manager - Operations (150388)
Posted on :
09-06-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Position
Senior Manager
Incumbent
-
Department
Operations
Function
Operations
Reporting to
Chief Manager
Band
4
Location
Gurgaon
Team size (D/I)
3-4
JOB SUMMARY
The key responsibility for incumbent would be to manage end-to-end issuance/fulfillment of new business which includes WIP management central initiatives to ease issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity. Would be responsible for key strategic initiatives and lead data/reporting for bank and internal teams to drive fulfillment processes.
KEY RESPONSIBILITIES
- Relationship Management
- Strengthening relationship with regular engagement with distribution heads
- Engage regularly to monitor and improve performance.
- Managing New business
- Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets
- Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance
- Regular Governance calls with HUBs teams.
- Responsible for end-to-end WIP management
- Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner
- Data and Reporting
- Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement
- Enabling and supporting distribution with various data sets reports and dashboards
- Working closely with internal departments on reports automation agenda
- Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.
- Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms
- Ensure maintenance and updating of SOPs and 4 sheeters
- Document and control changes in existing processes
- Ensure all Service request are processed as per defined SLAs
- Projects and continuous improvement and driving and participating in functional and cross functional areas
- Conduct benchmarking internally and externally to establish best in class delivery/quality standards
- Rolling out new guidelines for distribution adherence
- Manage people
- Develop team members to perform effectively and efficiently
Measures of Success
- Monthly/Regular governance / engagements with Distribution leaders / Head
- Publishing Monthly Issuance Dashboard /Scorecard
- Driving Operational efficiencies with Distribution team
- 92%% M0 Issuance
- 94% M2 Issuance
- FTR of 85%
- Drive customer satisfaction through resolution of escalations and requests with TAT
- # of projects completed - Complete 1 Green/Black belt project for the year
- Talent retention >10% attrition for G2M2abv
- Accurate reconciliation of business data / reports
- User friendly customization of analytical report.
- Number of Initiatives deployed to bring in process improvements
- Effective alignment across departments with minimal escalations
Desired qualification and experience
- Graduate / Post Graduate in Management
- Must have a minimum of 10 years of experience
- 5 years in relationship management and Banca operations management
- Sound Knowledge of Bancassurance or Banking Operations Model & specifically operations processes
- Good communication & analytical skills
- Strong data skills and solution centric approach
- Customer centric approach
- Process documentation and systems approach
- Computer skills in using databases and office management software including spreadsheets/presentation skills
- Team management and strong relationship skills
Required Experience:
Senior Manager
Employment Type
Full Time
Key Skills
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