Director, Digital Product Operations, Digital Health Foundational Services
Director, Digital Product Operations, Digital Health Foundational Services
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1 Vacancy
Job Description
Position Summary
As part of Alcons mission to help the world see brilliantly our Digital Health platforms power next-generation solutions across diagnostics surgical planning and connected care. We are hiring a Director of Digital Product Operations to oversee the operational lifecycle of our Foundational Platform Services. This role includes support and maintenance of platform apps SDLC tools middleware integrations infrastructure for EHR/device connectivity operational & admin workflow apps and service enablement. This role is responsible for ensuring service availability platform stability and change lifecycle governance for core services that support all Digital Health products across surgical and vision care businesses. You will work in close partnership with IT product management cybersecurity quality service and engineering teams to build a resilient scalable and compliant platform operating model.
Key Responsibilities
- Own and manage the run-time health availability and reliability of foundational services with a focus on monitoring incident response and SLA compliance across cloud and hybrid environments.
- Manage the lifecycle and operational maintenance of platform services in production working with IT Cloud & Infrastructure teams to ensure SLAs meet the needs of DH products.
- Define and manage change lifecycle processes rollback protocols upgrade cadence and patch management for platform infrastructure
- Support and maintain SDLC tools and automation enabled for Digital Health product development.
- Leverage AI-driven observability and automation tools to accelerate issue resolution automate runbooks and monitor infrastructure telemetry for continuous improvement.
- Serve as the central coordination point for support escalations platform defects and change requests spanning enterprise IT R&D and Digital Health domains.
- Implement structured intake prioritization and communication workflows for operational enhancements compliance initiatives and technical upgrades.
- Establish and track KPIs such as platform uptime MTTR release velocity change success rate and service adoption ensuring insights are visible to leadership and engineering teams.
- Build operational monitoring frameworks using enterprise tools
- Partner with IT Regulatory Compliance Cybersecurity R&D and Field Services to ensure all services align with security privacy and quality standards such as ISO 27001 ISO 42001 HIPAA and SOC 2.
- Participate in reliability planning operational risk reviews and platform service improvement boards.
- Own and maintain BCP DR and reliability planning and testing of the platform services collaborating closely with engineering architecture and product teams.
Experience Requirements
- 10 years in Product Operations Site Reliability Engineering or Platform Engineering ideally within SaaS MedTech FinTech or regulated industries
- Proven experience managing Cloud automation
- Deep knowledge of DevOps pipelines CI/CD automation and middleware operations
- Familiarity with ITIL-based change control ISO-compliant SDLC frameworks and secure Cloud Ops practices
- Hands-on experience using AI/ML observability tools for automation predictive insights or incident classification
- Excellent communicator and collaborator with cross-functional experience across Product Security Quality IT and Engineering teams
- Strong domain understanding of EHR and device integration IDAM HL7/FHIR standards and enterprise service architecture (desired but not mandatory)
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.
Required Experience:
Director
Employment Type
Full-Time
