Information Technology Support II
Information Technology Support II
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Job Description
Position Title:
Information Technology Support IIJob Group:
Professional & ScientificRequired Minimum Qualifications:
High school diploma or equivalent and 2 years of related experiencePreferred Qualifications:
Associates or Bachelors degree in a related fieldExperience with IT customer support in a service-oriented organization
Experience supporting and troubleshooting Windows iOS macOS operating systems
Experience with JAMF MECM and GPO or similar
Experience managing trouble tickets in a ticket system
Experience with IT Service Management concepts such as Inventory Control Configuration Management and Change Management
Experience with installing and configuring a wide range of devices and peripherals such as printers tablets and Apple products
Certifications such as CompTIA A Microsoft Certified Professional (MCP) or equivalent would be a plus
Job Description:
Are you experienced in IT support and enjoy solving technical problems in a collaborative environment
The College of Liberal Arts and Sciences (LAS) at Iowa State University is hiring an Information Technology Support II to provide hands-on support to faculty staff and students across a variety of departments. If you enjoy working in a collaborative environment tackling a range of technical challenges and making a direct impact on academic and research success this is the role for you.
What Youll Do:
- Provide front-line technical support and troubleshooting for hardware software operating systems and specialized equipment.
- Respond to service requests deploy and configure devices install software and run diagnostics for end-user support.
- Maintain and update IT documentation and inventory records for supported departments and units.
- Diagnose complex issues in collaboration with users and peers escalating as necessary to senior staff or campus-wide IT services.
- Participate in researching and recommending hardware and software purchases based on departmental needs.
- Offer training or guidance to users and may mentor student employees who assist with technical support tasks.
- Serve as the primary IT contact for assigned LAS departments while offering backup support to fellow IT team members.
- This position is part of the LAS IT support team serving a diverse academic community and providing essential technology services to departments labs administration and researchers within the college.
Additional Information:
- Position Type: Full-time Professional and Scientific.
- Location: On-site at Iowa State University Ames Iowa.
- Residency Requirement: Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
About LAS IT at Iowa State:
The College of Liberal Arts and Sciences (LAS) at Iowa State University offers over 50 academic majors across the sciences humanities and social sciences. The LAS IT team plays a vital role in supporting instructional technology research computing and administrative operations. IT staff are embedded in college units promoting a high level of collaboration service and responsiveness. Learn more about the college at .
What We Offer Exceptional Benefits
Working at Iowa State University means youll enjoy a comprehensive benefits package designed to support your wellbeing and career:
- Work/Life Balance: Iowa State University was voted Best Place for Working Parents 2025!
- Generous Vacation and Sick Leave 24 vacation days 18 sick days and 11 paid holidays.
- Excellent Health Insurance Options including dental and vision coverage.
- Retirement Plans with Employer Contributions choose from multiple plans to secure your future.
- Tuition Reimbursement and Professional Development Support grow with us!
- Wellness Programs and Work-Life Resources including mental health and counseling support.
Explore Iowa States Benefits: Type:Regular To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:Number of Months Employed Per Year:
Time Type:
Full timePay Grade:
PS807Application Instructions:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing programOriginal Posting Date:
June 6 2025Posting Close Date:
June 15 2025Job Requisition Number:
R17190
Employment Type
Full-Time
