Director of Account Management

THE OPPORTUNITY:

The Director of Account Management will own and lead the strategy execution and overall success of our relationships with ActBlues most strategic clients with a focus on retention expansion and deepening engagement. This portfolio includes high-impact political campaigns Democratic Parties & Committees PACs and nonprofit organizations that are critical to the platforms mission impact.

Reporting to the Chief Client Officer this role requires a leader who can set strategic direction scale programs and processes and drive results. You will lead a team and oversee the development and execution of account plans and collaborate across the organization to ensure were delivering a customer experience that drives long-term growth. You will also be a key internal and external leader building strong senior-level relationships participating in strategic initiatives and representing the voice of our clients.

WHAT YOU WILL DO:

• Set the strategic direction for account management by developing the playbook building and enabling the team and ensuring alignment with broader organizational goals to drive high client satisfaction retention and growth across our most strategic accounts.
• Develop and implement strategies that deepen client relationships drive engagement and maximize customer lifetime value across our existing portfolio of high-priority accounts.
• Lead a team ensuring that account plans are developed and deployed to support revenue goals.
• Regularly update senior leadership on account plan progress challenges and opportunities.
• Define and drive KPIs success metrics and benchmarks for account health ensuring clients are consistently satisfied retained and expanding their use of the platforms capabilities and the organizations product offerings.
• Own and improve account management processes ensuring that workflows tools and resources are optimized for efficiency while equipping the team with the knowledge and support they need to deliver a customer-first experience and maximize client satisfaction and success.
• Work closely across all teams within Customer Experience plus cross-functionally including Product Marketing and Engineering teams to ensure the effective delivery of solutions that meet the evolving needs of clients.
• Foster a high-performance culture of collaboration inclusivity and accountability within the team ensuring alignment with the broader organizations objectives and a shared commitment to Democratic wins and goal achievement.
• May support supplementary projects as assigned ensuring timely and efficient completion in line with organizational objectives and standards.

WHAT YOU BRING:

• 12 years of experience in account management or client success with at least 5 years in a leadership role managing teams that support large client portfolios.
• Proven success in managing existing client accounts and driving retention and growth particularly within SaaSfundraising software solutions or agency consultant landscape for political campaigns PACs or nonprofit organizations.
• Exceptional leadership mentoring and team development skills with the ability to motivate inspire and build a high-performing team.
• Demonstrated experience managing high-touch accounts and building long-term relationships with key stakeholders in politically sensitive and mission-driven organizations.
• Extensive background in creating and executing account management strategies defining KPIs and success metrics and driving process improvements to enhance client satisfaction and results.
• Data-driven mindset with the ability to analyze sales metrics and apply insights to improve performance.
• Ability to work in a fast-paced results-oriented environment.
• Strong problem-solving abilities and a passion for innovation in sales processes.
• An inclusive generous working style: You have a demonstrated commitment to diversity and inclusion and collaborate effectively across teams.
• A passion for ActBlues mission and a strong commitment to supporting Democratic wins and the progressive movement through innovative growth strategies.

WORK & BENEFITS SNAPSHOT

This posting is for a full-time remote salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions.

Registered States*:

Arizona California Colorado Connecticut Florida Georgia Hawaii Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri Montana Nebraska New Hampshire New Jersey New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Dakota Tennessee Texas Utah Vermont Virginia Washington Wisconsin Wyoming and Washington D.C.

*While ActBlue is currently registered to support remote work in the states listed above we possess the ability to register in additional states as needed. If you are located in a state not listed we may still be able to proceed with your application but please note that the offer process may take longer to accommodate registration requirements.

Work Schedule:

This role requires availability during established regular business hours (Mon-Fri).

Work Environment:

Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.

Salary Range Details:

Salary Range: $144000 - $180000 - $216000

ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience interview performance and current team salary parity.

Benefits:

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health dental and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees
• Automatic 2% Employer-paid 401K contribution plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical family and parental leave (for all new parents adoptions included)
• Commuter or home-office benefits including a $1000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ActBlue is unable to sponsor work visas at this time.

UNION INFORMATION

Supervisory role not part of the Bargaining Unit position. Certain employees who report to this position may be covered by a collective bargaining agreement.

BACKGROUND CHECKS

Employment is contingent on successful completion of a background check and a non-disclosure agreement at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

INCLUSION STATEMENT FROM ACTBLUE

ActBlue is committed to equal employment opportunities and fostering a diverse inclusive workplace. We celebrate unique perspectives honor the dignity of all individuals and recognize that diverse backgrounds and identities strengthen our youre passionate about our work and see yourself in this role we encourage you to applyeven if you dont meet every also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation email .