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Job Description
Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering magic moments for our customers business partners and each other.
As a Team Member in Progress Payments team you will be responsible for handling Inbound and Outbound calls from our customers regarding their loan application for construction of homes once the unconditional loan offer has been accepted and signed by the Customer.
You will be a key Member of the Mortgage Services Team within the Group Operations; and your role is paramount to helping contribute to the delivery of Westpacs vision. This is achieved through managing and meeting our customers building loan needs ensuring seamless processing and helping our customers to get into their homes.
- Demonstrated experience in a customer-centric role
- Excellent written and verbal communication skills
- Strong attention to detail ability to verify documentation details with accuracy
- Experience working in a busy fast-paced environment
- Ability to learn new systems and process in a timely manner
- Banking/finance services knowledge and experience desirable but not essential
- Active listening and empathy to understand the customer/client needs
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Employment Type
Full-Time
