Customer Care Representative
Customer Care Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Summary/Objectives
The Customer Care Representative will be responsible for answering incoming calls and responding to emails while providing excellent customer service to both internal and external customers.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Field inbound calls in a professional manner.
- Respond to and resolve customer questions.
- Research possible solutions to customer issues.
- Enter incoming service and supply requests.
- Follow up with customers when necessary.
- Perform other duties as directed by the Customer Care Manager.
Competencies
- Customer focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
- Problem solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances tasks responsibilities and people.
- Attention to Detail - Taking responsibility for a thorough and detailed method of working.
- Empathy - Showing interest in other peoples feelings attitudes and reasoning.
- Stress tolerance - Performing well when faced with pressure due to time frame workload adversity disappointment or opposition.
- Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Skills
- Active Listening
- Communication Verbal and written
- Conflict Resolution
- Interpersonal Skills
- Multitasking
- Problems Solving
Supervisory Responsibility
N/A
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers VOIP phone system printers/copiers and other various technologies.
Physical Demands
Ability to sit at a computer for prolonged periods of time.
Position Type/Expected Hours of Work
Full time position. Monday-Friday 40 hours a week. Times vary between 7 am 5 pm.
Travel
No travel required
Required Education and Experience
- High School Diploma
- Proficient PC and typing skills with ability to multitask through different applications/screens.
Preferred Education and Experience
- Customer Service experience
- Experience in Microsoft applications (Outlook Word Excel Teams)
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
