drjobs Senior, Dispatcher/Router

Senior, Dispatcher/Router

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1 Vacancy
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Job Location drjobs

Pompano Beach, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Senior Dispatcher/Router

Schedule:
Must be available to work a 9-hour shift within the hours of 2:00 AM 9:00 PM Monday through Friday with rotating Saturdays.

Location Requirement:
Candidates must reside within 100 miles of Pompano Beach FL as in-office training is required.

Language Skills:
Bilingual (Spanish/English) preferred but not required.


I. Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders directs drivers and resolves service issues. Interacts with customers Waste Management customer service sales and operational staff (i.e. Route Managers Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Works with routing specialists route managers and the service department to optimize complex routes
Dispatches drivers to calls as they are received using information on customer needs drivers locations and loads and daily factors to balance cost and speed of response
Fields incoming calls from customers and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
Serves as point person for manager; coordinates projects and other tasks as necessary
Delegates work in managers absence
Serves as an escalation point for other Dispatchers in the department
Train new Dispatchers
Can be asked to cover all lines of business (Commercial Residential Roll-Off) multiple sites etc. within an area

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High School Diploma or G.E.D (accredited).
Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).

Additional or specialized training in transportation logistics or similar area of study; customer service experience in a call-center environment preferred.

B. Certificates Licenses Registrations or Other Requirements

None required.

C. Other Knowledge Skills or Abilities Required

Computer skills with ability to handle multiple programs and systems
Must be able to communicate effectively and professionally via e-mail telephone and 2 way devices
Must have the desire and ability to learn Waste Management proprietary software applications
The expected base pay rate for this position across the U.S. is $22.21. We do pay a differential for bilingual associates. This pay rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.

Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.



Employment Type

Full-Time

Company Industry

About Company

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