Technical Trainer
Technical Trainer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Kuala Lumpur Singapore or Sydney
Overview
Do you thrive on empowering others through knowledge Are you passionate about cutting-edge technology and eager to help a diverse audience master complex technical concepts
We are seeking a highly motivated and experienced Technical Trainer to join our Technical Enablement team a key part of our Revenue Enablement organization. In this pivotal role you will be instrumental in designing developing and delivering comprehensive technical training on our products features and underlying technology. Your primary focus will be to equip a wide range of critical stakeholders including Pre-Sales (Solution Engineering) Post-Sales (Customer Success Managers/Engineers Customer Support and Professional Services) and Partners with the technical expertise needed to excel in their roles and drive customer success and revenue growth.
Responsibilities
- Deliver comprehensive technical training on Cloudflare products features and underlying technology to a diverse audience including Pre-Sales (Solution Engineering) Post-Sales (Customer Success Managers/Engineers Customer Support and Professional Services) and Partners.
- Deliver technical bootcamp instructor-led training for new hires ensuring a strong foundational understanding of our products and technologies.
- Design and develop engaging technical enablement content for internal and external audiences such as service delivery partners developers and customers ensuring alignment with product roadmaps and business objectives.
- Create a variety of technical learning assets including knowledge articles hands-on demos interactive tutorials self-guided labs e-learnings virtual classrooms and robust skill assessments.
- Develop and maintain product testing/training lab environments including apps websites servers and tools to provide realistic and effective learning experiences.
- Serve as a subject matter expert within a specific Cloudflare Product area (e.g. Application Services Zero Trust Services Network Services or Developer Platform) staying current with product updates and industry trends.
- Support go-to-market initiatives by ensuring technical readiness for new product releases collaborating closely with Product Management and Engineering teams.
- Collaborate cross-functionally with Product Engineering Sales and Customer Experience stakeholders to develop scalable training solutions that enhance product understanding and drive customer satisfaction.
- Ensure consistency and quality of training delivery and content continuously gathering feedback and iterating on programs to meet evolving needs and maintain high standards of excellence.
- Occasional travel may be required to deliver in-person training sessions.
About the Team
The Technical Enablement team part of Revenue Enablement is dedicated to empowering Cloudflares customer-facing and partner teams with the in-depth technical knowledge required to articulate value solve complex challenges and drive successful product adoption. Our mission is to build a technically proficient ecosystem across Pre-Sales Post-Sales and our Partner network. We achieve this by designing and delivering world-class technical training programs creating impactful learning resources and fostering a culture of continuous learning. We are committed to ensuring every trainee regardless of their role or technical background receives the tailored enablement necessary to excel and contribute directly to Cloudflares growth and our customers success.
Qualifications
Required Skills
- Strong technical background with hands-on experience in a customer-facing technical role (e.g. Solutions Engineering Customer Success Technical Support Professional Services).
- Comprehensive knowledge of Cloudflare products services and technologies or a demonstrated ability to quickly master complex technical domains.
- Proven experience in delivering technical training or presenting complex technical information to diverse audiences.
- Familiarity with web application and network infrastructure concepts.
- Proficiency with command line tools (e.g. cURL dig git SQL) and basic scripting.
- Experience setting up virtual environments web servers and basic web development.
- Ability to navigate complex internal organizational structures and collaborate effectively across departments.
- Self-motivated highly organized with excellent interpersonal and communication skills.
- Intellectual curiosity with the desire and ability to quickly understand and master complex technical concepts.
- Situational fluency and a proven ability to influence and motivate others.
Desired Skills
- Experience in a dedicated training enablement or learning & development role.
- Formal education or certifications in adult learning instructional design or a related field.
- Experience with Learning Management Systems (LMS) and content authoring tools.
- Familiarity with sales enablement methodologies and tools.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Employment Type
Full Time
