Assistant Manager - Customer Care (147513)
Assistant Manager - Customer Care (147513)
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Job Description
Career Opportunities
Position
AssistantManager Customer Care
No. of Positions
1
Department
Operations
Function
Customer Care
Location
Gurugram 90C
Key Responsibilities:
- Team Handling - He/she should have experience of team handling.
- Ensure adherence to documented processes procedures and controls
- Liaise with other support units in Home Office (such as Operations Products Actuaries Finance Admin IT) to address the team issues and resolved
- Publish MIS and Dashboards
- WIP management
- Able to make MBR Report (Monthly Business review)
- Track team activity daily and address the team issue.
- Maintain the team performance with NPS and accuracy score.
Measure of Success:
- Customer satisfaction scores
- Agent satisfaction scores
- TAT of Customer/Agent query resolution as per definedSLA
- 100% compliance to standards.
Desired qualifications and experience:
- Graduate with 3years experience in operations / customer service
Knowledge and skills required:
- Customer centricity
- Excellent communication skills
- Good command on excel
- Basic analytical skills
Career Opportunities
Position
AssistantManager Customer Care
No. of Positions
1
Department
Operations
Function
Customer Care
Location
Gurugram 90C
Key Responsibilities:
- Team Handling - He/she should have experience of team handling.
- Ensure adherence to documented processes procedures and controls
- Liaise with other support units in Home Office (such as Operations Products Actuaries Finance Admin IT) to address the team issues and resolved
- Publish MIS and Dashboards
- WIP management
- Able to make MBR Report (Monthly Business review)
- Track team activity daily and address the team issue.
- Maintain the team performance with NPS and accuracy score.
Measure of Success:
- Customer satisfaction scores
- Agent satisfaction scores
- TAT of Customer/Agent query resolution as per definedSLA
- 100% compliance to standards.
Desired qualifications and experience:
- Graduate with 3years experience in operations / customer service
Knowledge and skills required:
- Customer centricity
- Excellent communication skills
- Good command on excel
- Basic analytical skills
Required Experience:
Manager
Employment Type
Full Time
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