WC Team Lead
WC Team Lead
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1 Vacancy
Job Description
Workers Compensation Operations Team Leader
Centralized Operations Unit (COU)
Location: Philadelphia PA
Job Summary:
The Team Leader of theCentralized Operations Unit (COU) a processing center is responsible for overseeing daily activities of team members to ensure productivity and accuracy in delivering underwriting services. This position prioritizes workflow resolves issues and provides comprehensive support to underwriting offices within the NA Major Accounts Complex Division. The managers role includes coaching and mentoring team members developing training plans and making recommendations regarding employment promotions and performance evaluations.
In addition to team management the role entails actively contributing to process optimization and re-engineering efforts focusing on improving service delivery while reducing operational costs. The Team Leader will analyze current workflows and procedures to identify areas for continuous improvement and implement innovative solutions to enhance operational efficiency.
Collaboration is key as this position requires interaction with various internal departments including Home Office underwriting the Office of General Counsel IT and billing to address and resolve operational issues effectively. The Team Leader must balance team resources with fluctuating priorities ensuring strong relationships with branch office underwriters and managers while supporting organizational objectives through strategic project planning and execution.
Responsibilities:
- Manages team members work activities on a day-to-day basis.Prioritizes and ensures the accuracy of work products answers questions and resolve problems provides overall support to underwriting offices. Ensures accurate and timely product delivery. Operates within Major Accounts Complex COUs established operational standards and practices.
- Demonstrates the ability to coach and develop team directs trains and coaches employees. Develops line of business training plans. Recommends employment promotion and disciplinary action; appraises employee performance and recommends salary and incentive compensation.
- Positively contributes to process re-engineering automation and optimization efforts which result in consistent underwriting service delivery while reducing operational costs. Focuses the priorities on the broadest benefit realization.
- Analyzes workflows procedures and systems for continuous process and resolves process deficiencies and quality control issues across the methods and/or approaches to achieving business objectives.
- Interacts with Home Office underwriting Office of General Counsel Product Managers billing reinsurance and IT units to resolve problems.
- Balances demands with team skills and work capacity; reacts quickly to and manages changing competing priorities.
- Builds strong relationships with branch office underwriters and managers. Provides overall program support.
- Assists in the planning and implementation of special projects and performs other duties and tasks to meet company objectives within established time frames.
Qualifications
Qualifications:
- Bachelors degree or significant relevant work experience
- Prior supervisory experience in a processing environment
- Proficient knowledge of Workers Compensation Insurance Policies
- Proficiency with Microsoft Suite i.e. Excel Word Outlook Teams etc.
- Strong customer service orientation
- Demonstrated sound creative analytical and problem-solving skills
- Resourcefulness to seek out and consider multiple sources of data and apply evaluative thinking
- Understanding and support of team building theory and demonstrated ability to work within theory
- Large risk commercial lines experience is a plus
Employment Type
Full-Time
