Community Housing Officer
Community Housing Officer
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Job Description
Make a difference in the lives of at risk women young women and girls!
We are looking for a passionate and dedicated Community Housing Officer who is committed to supporting residents fostering sustainable tenancies and contributing to inclusive community-focused housing solutions.
- Location: Wurundjeri Country Melbourne
Contract: Full-Time Ongoing - Hours: 38 hours a week
- Salary & benefits: Social Community Home Care and Disability Services Industry Award Rate Level 4 Super Not for Profit Salary Packaging Benefits
- Impactful Work: Be a part of a feminist organisation that is dedicated to making a future where gender equality is a reality.
About Us
For over 140 years we have been working at the forefront of gender equality through our housing community programs and five-year plan has a focus on making young womens leadership and womens housing our priority for gender equity in Australia.
About the team
Our Housing Operations Team operates as the face of YWCA Australia and YWCA Housing to our residents playing a vital role in fostering sustainable tenancies. Through efficient administrative practices and proactive engagement the team ensures that residents are supported in maintaining stable and secure housing.
About the role
We are seeking a passionate Community Housing Officer to join our team! In this role you will play a key part in supporting sustainable tenancies by carrying out a range of efficient administrative tasks and actions including:
- Operating across the housing portfolio within the relevant state Residential Tenancies Act (RTA) for all tenancy actions such as allocation rent collection signing up tenancies maintenance and access
- Maintain accurate tenancy records across systems ensuring compliance with the relevant state Residential Tenancies Act for all tenancy-related actions.
- Provide residents with information on policies and procedures conduct regular home visits and offer referrals to external agencies as needed to support sustainable tenancies.
- Raise monitor and endorse responsive and cyclical maintenance work ensuring contractor compliance cost-effectiveness and adherence to timelines and standards.
- Represent the organisation at state tribunal hearings and mediate resident disputes particularly within Rooming Houses to maintain a safe and respectful living environment.
- Work closely with the Asset Management team to support maintenance practices contribute to budget adherence and provide regular updates to the Team Leader.
About you
The ideal applicant will have:
- Proven experience in community housing or a property-related industry with strong knowledge of tenancy management RTA legislation and administrative processes.
- Solid understanding of the relevant state Residential Tenancies Act.
- Strong interpersonal skills with cultural sensitivity and the ability to engage with diverse communities including those experiencing homelessness.
- Proficiency in managing tenancy data using systems (e.g. Chintaro and Zavanti).
- Excellent communication both written and verbal along with strong organisational administrative and computer skills (Excel Word email).
- Demonstrated ability in mediation and conflict resolution.
- Valid state-based drivers licence
What to expect
Before you start successful candidates will need to complete the following pre-employment checks:
- National Criminal History Check
- Valid State-Based Working with Children Permit
- Medical Declaration
Dont meet every single requirement At YWCA Australia we are dedicated to building a diverse inclusive and authentic workplace. If this role speaks to you but your past experience doesnt align perfectly we encourage you to apply anyway.
How To Apply
Ready to join a team that makes a difference We want to hear from you!
Click Apply to submit your resume/CV and a cover letter outlining why you are the ideal candidate for this role!
Applications close on22 June 2025.
Were excited to find the right fit so well be reviewing applications as they come in. Submit yours early for priority consideration!
Please connect with us at any time during the recruitment process if you require assistance to fully participate.
Questions
If you have questions about this opportunity please contact Kristal Seaborne Housing Operations Manager E: or M:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
