Onboarding Advocate
Onboarding Advocate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Gusto
Gusto is a modern online people platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide.
Our mission is to create a world where work empowers a better life and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role:
As a core member of the Benefits Onboarding team youll be responsible for setting up customers with their health benefits while providing a delightful experience. Youll put their minds at ease by guiding them through a complex process providing timely information and keeping all the moving parts running smoothly. Youll help employers get group benefits for the very first time and then help those employers continue to make important benefits decisions on an annual basis.
Please note that there will be an onsite training requirement from July 23rd - August 15th for this role before moving to a remote position. There is also a requirement to be present onsite for training during employment in this role.
At Gusto we pride ourselves on providing exceptional service to our customers. To achieve this we require all team members to be flexible with their schedules to meet the varying needs of our clients. This may involve working overtime weekends or adjusting shifts as necessary.
About the Team:
The Benefit Onboarding team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your project-management skills to streamline benefit administration with insurance carriers drive operations and communications with third-party partners and build the health insurance engine that will make benefits with Gusto great.
Heres what youll do day-to-day:
- Oversee the entire benefits onboarding process from start to finish collaborating with cross-functional teams to ensure timely delivery of benefits
- Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
- Work directly with customers to implement employee benefit packages specific to our customers needs
- Provide guidance support and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey
- Manage multiple priorities using Salesforce and other technology platforms in your digital workspace
- Be available for our customers via phone and email to answer questions about the onboarding process
Heres what were looking for:
- 2-4 years of client-facing experience - bonus points for exposure to healthcare payroll or a start-up environment
- Empathetic and customer-centric: You care deeply about the customers you serve
- Excellent written and oral communication skills
- Strong attention to detail
- Skilled in problem solving dealing with ambiguity and cross-team communication
- Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics
- Ability to work throughout seasonal peaks
- Adaptability to flex to other internal roles if needed
- Embraces an ownership mentality
Our cash compensation range for this role is $23.50/hour to $26.44/hour in Denver and Chicago. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.
Employment Type
Hourly
