Service Desk Level 1 Analyst

We are hiring an on-siteService Desk Level 1 Analyst in Houston TX!

AtDYOPATH were not just another IT company were apeople-firstorganization committed to building a collaborative creative and inclusive work culture. Weve been recognized as aGreat Place to Workfor four years running and we want YOU to be part of our award-winning team!

Why DYOPATH

• People-First Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
• Do the Right Thing:Integrity and honesty are at our core. Youll be part of a team that embraces accountability and always strives to do whats right.
• Amazing Benefits:
  • Medical Dental Vision and Life Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Pet Insurance (because we know pets are family too!)
  • And more! Check out our full benefits available athttps:// Were Looking For: Service Desk Level 1 Analyst

    As a Service Desk Analyst you will provide exceptional phone and email support to our customers experiencing IT-related issues and services. Youll reference and maintain existing or establish instructions and guidelines to perform the job functions. You will ensure excellent service standards and maintain high customer satisfaction with your excellent communication skills and positive attitude!

    What is the location shift and pay of the Service Desk Analyst

    • Location: Houston TX 77056
    • Pay: $23/h - $24/h
    • Hours: 8:00am - 5:00pm CST Monday - Friday
    Essential Job Duties
    • Perform end-user technical support troubleshooting and tuning for end-user hardware and systems peripheral hardware (i.e. printers/copiers etc.) and initial triage for client network environments
    • Windows 10 troubleshooting and operations
    • Outlook/email troubleshooting - O365
    • Basic Networking troubleshooting - identify root cause
    • Mobile phone support
    • Supports the team process and participates in cross-functional teams
    • Respond to network and server alerts to ensure maximum uptime of identified devices
    • Exercises discretion and independent judgment when dealing with client requests incidents and feedback
    • Build credibility and trust with client customers and departments by solving inquiries and problems. This includes maintaining relationships with customers by understanding their needs
    • May be required to take after-hours on-call support as necessary
    • Complete other duties as assigned
    Required Skills
    • Experience supporting and administration of VPN clients
    • Working knowledge of Azure and Entra
    • Bilingual in Spanish is highly preferred
    • Basic understanding of SharePoint
    • Experience using ticketing software such as ServiceNow Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation
    • Experience supporting Windows 10/11 MS Office including Office 365
    • Excellent communication interpersonal and critical thinking skills - previous experience supporting Executives (VIP white glove support)

    Join Our Team!

    If you are ready to take your career to the next level and contribute to a team that values both purpose and success we want to hear from you! Apply today to be part of DYOPATH where your skills and passion can make a difference.

    Equal Opportunity Employer

    DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.