International Logistics Distribution Specialist (26200)

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building dreams. In that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an International Customer Service Specialist to join our HQ Team at Technogym Village (Cesena Italy). You shall have a positive and proactive mindset as you will play a crucial role in the premium customer journey executing order to cash processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.

The role offers variety empowering the team member to take ownership of the customer and relative processes from order to cash in-clusive of delivery management. We support a diverse range of customers and each Customer Service Specialist works with assigned cus-tomer segments and territories allowing them to form close relationships with the customers sales team and Service Centres.

Your Impact

• Guarantee precise and timely order processing from quote confirmation to billing
• Guarantee to the customer a Premium Customer Experience managing the customer touchpoints
• Frictionless delivery planning and management through the logistic portal: delivery date management D&I job assignment & ac-tivity closing
• Free stock optimization and managing of Purchase Orders to HQ when required assuring the correct stock movement manage-ment
• Assure accurate management of order portfolio (backlog) avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage
• Constantly update IT systems with all relevant information collected during customer service activities
• Assure the proper management of Technogym Care Activities providing adequate feedback to customers inquiries
• Manage a post-delivery survey in order to assess customers satisfaction proactively acting to solve any issue with the customer

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You have a high level of attention to detail and accuracy with strong time and workload management skills.

What you should bring:

• Bachelors or Masters Degree in Foreign Languages Economics International Relations or similar fields
• 2-5 years experience in Customer Service or Logistics areas
• Fluent in English (minimum level C1 CEFR) fluency in another language besides Italian is considered a plus
• Customer Caring and Customer Orientation
• Knowledge of SAP advance SD module use (preferred)
• Service business expertise
• Project Management
• Financial Skills and Cost Management
• Negotiation and solid communication skills
• Advance Analytical Skills
• Advance MS Office pack use especially advance excel use

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!