Team Leader, Customer Care Team - 6 Month Secondment
Team Leader, Customer Care Team - 6 Month Secondment
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Job Description
Its a fun and exciting time to grow your career with ING and were on the hunt for a Team Leader Customer Care Team to join us on a 6-month secondment.
As a Team Leader youll be responsible for inspiring developing and maintaining a high-performance team within a dynamic and fast paced environment. Our team is based in both Sydney and Manila.
Our Customer Care team is responsible for the customer process management across customers advisers and internal teams to assist with the various tasks involved in the maintenance of the savings and Customer Care related processes.
Youll provide leadership coaching development support and advice to staff in conjunction with day-to-day management of the team.
This role is based in Sydney.
What youll do
- Facilitate creation of development plans for all team members.
- Cascade key department and organisational messages to team.
- Build and maintain an energised high-performance culture within the team.
- Management of team workflow through allocation of appropriate resources so that all client requests are actioned within agreed SLA and meet quality standards.
- Monitor individual and team productivity (Contribution) levels within agreed benchmarks.
- Represent the team/department on project working groups.
- Actively self-identify risks in team/department and put in place appropriate remediation plans.
What were looking for
- Previous experience leading or coaching team members in a senior role within operations.
- A sound understanding of Customer Care operational processes.
- The ability to communicate with stakeholders across the business and build effective relationships.
- Excellent engagement skills and the ability to create a high-performance team culture.
About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.
When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place youd feel at home Wed love to hear from you.
(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)
Need more
Contact Sabrina Huynh
Applications close Friday the 13th of June.
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
Still in two minds
At ING we celebrate diversity and innovation. Research shows that 60% of women and underrepresented groups may hesitate at this stage even after starting their application. Dont miss out on the chance to bring your unique spark to our team - hit submit now! Your fresh perspective is what were all about.
#LI-DNI
Employment Type
Full-Time
