Senior Solutions Architect
Senior Solutions Architect
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$ 150000 - 190000
1 Vacancy
Job Description
Responsibilities
Build Plans
The Senior Solutions Architect plays a lead role in defining and communicating a clear actionable path forward for schools by translating technical assessments into strategic customer-centered plans.
Own the KT Assessment Practice and Standards Library ensuring it remains the most effective tool for evaluating new and existing customers. This includes refining adding and removing standards to reflect the KT way setting a high bar for security operational relevance performance and optimization.
Administer technical assessments and diagnostics to evaluate school alignment with industry standards ensuring outputs are clear meaningful and actionable.
Conduct initial technical assessments for new accounts synthesizing findings into actionable preliminary roadmaps that include timelines and budgets.
Ensure a seamless transition to Solutions Architect I and II by delivering a completed assessment analysis aligning on priorities and confirming execution readiness. Accountable for roadmap accuracy completeness of technical scope and enabling downstream architects to begin work with clarity and confidence.
Partner with Solutions Architect I and II on annual assessment refreshes to ensure consistent clear planning across accounts. Help them use updated assessment data to uncover client needs recommend relevant solutions and drive new project opportunities.
Maintain and evolve the centralized Policy Library to ensure it reflects current best practices organizational standards and the needs of schools. Collaborate with team members to create and refine templates that guide schools with clarity and purpose.
Research and report on emerging trends and best practices in educational technology translating insights into actionable updates for KTs Standards Library and planning tools.
Regularly share findings with the team and propose enhancements that strengthen the relevance and impact of our assessments.
Actively Build Relationships
Own the customer relationship from the start of onboarding acting as their primary advocate and strategic partner. Build deep understanding of each customers goals needs and pain points to guide tailored solutions and ensure they feel heard supported and set up for success. Drive strong engagement and trust resulting in high customer satisfaction retention and a clear perception of KT as a long-term partner.
Bring customer-first orientation to workevery day; monitor and support positive customer relations to reflect KTs company values and position the company as irreplaceable in the customers eyes.
Bring an empathic approach to communication that tells customers you see their world as they see it.
Conduct regular in-person visits that include assessment work quarterly business reviews and time to build strong trusted advisor relationships.
Problem Solve
Collaborate with customers to: a) know them and their felt needs and goals; b) identify short- and long-term evidence-based solutions to reduce reactive noise and increase customer satisfaction factoring school goals ticket analyses/trends technology assessment results and remediation plan; c) track and report on results and roadmap progress establishing credibility as their trusted advisor.
Recognize when a new customer solution or pivot in a customers journey is appropriate; design and integrate solutions into the customer roadmap when data calls for it.
Manage
In addition to leading the assessment practice manage a portfolio of nonstrategy-led accounts and support strategy-led accounts as neededparticularly when customer complexity or goals require senior-level insight and guidance.
Juggle the urgent vs. the important (reactive requests vs. plotting toward proactive plans) i.e. manage research-related requests (Issues) sitting between the help desk and project teams to fill in needed context determine next steps and assign an owner to the work--escalate Issues with prudence and wisdom.
Collaborate closely with the Customer Care and Project Delivery teams to ensure high-quality execution across all accounts. Hold a shared responsibility for driving operational excellence and delivering a consistent positive customer experience.
Initiate new customer projects with specific business case objectives requirements and expectations mapped; liaise with Project Delivery team to see projects to completion and keep customer apprised of progress.
Collaborate
Partner with the Directors of Customer Solutions & Success and Customer Care to proactively review service level compliance diagnose challenges and collaboratively implement effective solutions that guarantee customer expectations are met and surpassed.
Collaborate with Innovation Coaches to present unified message and coordinated service offerings to schools.
Provide backup Engineering support to Customer Care when needed.
Reflect
Determine vital stats for tracking by customer and partner with other KT team members (Customer Success/Finance) to design dashboard and keep pulse.
Discern themes and share learning on positive momentum trending customer concerns and delivery gaps surfaced in Customer Success data.
Present summaries of reactive tickets when appropriate which includes time spent root causes solved risks identified and loweredthereby anchoring KT value and partnership.
Document lessons learned and share highlights at KT All-Hands.
Actively engage in customer prep meetings providing recommendations and feedback to other customer-facing KT staff relative to the customers tech roadmap and financial plan as appropriate
Espouse continual learning orientation to stay well-versed in EdTech solutions and evolving school landscapes.
Perform other duties as required
Qualifications
7 years progressive experience in technical project management or tech consulting; delivering diverse technology solutions for education a plus
Natural relationship-builder with high level of interpersonal maturity and poisealways thinking ahead and in the customers best interests
Strong listening skills with curiosity to ask questions; action-oriented problem solver able to deliver in a fast-paced environment using superior organizational skills to manage up and laterally juggle changing priorities and drive toward deadlines
Strong oral and written communicator with a keen eye for detail and experience producing narrative technology summaries plans palatable for diverse audiences
Experience creating technology report templates or dashboards
Familiarity with network infrastructure cyber security best practices and mobile device management (e.g. Mosyle Jamf Pro Meraki Systems Manager Active Directory and Google Workspace for Education)
Sharp analytical skills that allow you to quickly assess situations identify trends develop insights and solutions and apply learnings to a larger context
Enthusiasm for KT mission values and great appreciation for the opportunity to use technology to transform learning in schools
Preferred Qualifications: Advanced technical certification such as CCNA broad experience designing and delivering infrastructure projects
Classification and Compensation
Reports to Director of Customer Solutions and Success
Salary full-time
Salary Range: $150000 - $190000per year*
How To Apply
Please submit your resume and in lieu of a cover letter compose a personal statement describing a time where you used data to support solving a problem for a customer. In your personal statement please also share your favorite hobbies foods and/or places to go. We look forward to learning more about you!
No direct emails or phone calls please.
*Assumes Redwood City market. Geographic differentials will be applied to candidates residing in markets outside of KTs headquarters location.
Paid time off 401K match full medical insurance commuter benefits remote work arrangements and other benefits and perks are part of this role.
KT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. KT will only consider candidates with existing authorization to work in the USA. No sponsorship will be considered. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please send a request to Include Last Name First name: Sr. Solutions Architect in the subject line.
Required Experience:
Senior IC
Employment Type
Full-Time
