Knowing Technologies

General DescriptionReporting to the Director of Engineering and working closely with the Service Desk Manager and assigned schools Technical Account Manager(s) the On-Site Support Engineer II role delivers responsive relationship-driven technical support at assigned school sites. This More...

ResponsibilitiesBuild PlansThe Senior Solutions Architect plays a lead role in defining and communicating a clear actionable path forward for schools by translating technical assessments into strategic customer-centered plans.Own the KT Assessment Practice and Standards Library ensuri More...

General DescriptionReporting to the Director of Customer Care and working closely with the Service Desk Manager the Support Engineer I troubleshoots software and hardware problems for our customers while taking full ownership of the problem until it is resolved. This work is done prim More...