Order Management Administrator - Frankfurt
Order Management Administrator - Frankfurt
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Job Description
Order Management Specialist
Job Overview:
Fortinet is looking for an Order Management Specialist to join our EMEA team based in Frankfurt. In this role you will ensure that Purchase Orders are processed accurately and in a timely manner. With a designated set of accounts that you will manage on a day-to-day basis. You will work with cross-functional teams and Customers to ensure positive customer experience while driving order issues to closure.
Responsibilities
- Interface with Customers Sales and other departments regarding order issues
- Review Sales Order documentation for completeness and accuracy
- Work closely with Operations Shipping and Sales to ensure terms and conditions are properly met.
- Ensure on time booking of all order types.
- Resolve all backlog issues including order hold release product configuration issues item number discrepancies and missing Purchase Order requirements.
- Ensure orders adhere to documented Booking Criteria policies and SOX procedures.
- Provides quarter and month-end support as needed to achieve corporate goals.
- Understanding of all relevant company policies procedures and systems.
Qualifications
- ERP experience (Order Management) required preferably Oracle.
- Previous Order Management experience required.
- CRM experience preferred especially
Personal Attributes / Competencies
- Ability to support and embrace change
- Will be an excellent team player who respects other ideas and is a sound listener.
- Attention to detail.
- The ability to work under pressure and manage a busy workload.
- A confident and professional communicator to effectively communicate with all levels of Internal and External personnel
- Exudes a professional presence and posture..
- Previous Order Management experience required.
- Highly motivated and tenacious with the ability to self-manage where necessary.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
