Patient Access Representative I Float
Patient Access Representative I Float
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Salary Not Disclosed
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Float position between locations! - Lee Dover and RochesterGreat Benefits Package!
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service collecting patient information verifying insurance coverage explaining policies & procedures and handling patient questions.
Does this position require Patient Care: No
Qualifications
Essential Functions:
-Greet patients in a professional and friendly manner.
-Collect and verify patient demographic and insurance information as well as enter information into systems
-Schedule appointments and confirm patient information
-Explain insurance and billing policies/procedures to patients
-Process payments and provide receipts
-Obtain pre-authorization for procedures as needed
-Handle patient questions concerns and issues while escalating any complex or difficult situations to patient access senior staff or manager
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Experience
Admitting scheduling registration or insurance verification experience 1-2 years preferred
Knowledge Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.
Additional Job Details (if applicable)
Wentworth-Douglass Hospital an affiliate of Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham we believe in equal access to quality care employment and advancement opportunities encompassing the full spectrum of human diversity: race gender sexual orientation ability religion ethnicity national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
