Process Associate – Voice + Claims

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Process Associate/Process Developer Voice Claims
Responsibilities:
Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA
Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify research and resolve problems.
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual team goals are met.
Maintain key records like working files email for reference and audit purpose
Handle basic day to day requirements of excel
Qualifications we seek in you!
Minimum Qualifications:
Graduation in any stream except and Technical Graduation & Law
Essential skills:
Proven experience in international calling good to have health/disability insurance.
Understanding of HIPAA (PHI/PII)
Excellent English Communication (Both written & verbal)
Proactive communication & High analytical skills with ability to foresee issues and suggest solutions with impactful data
Displays energy and passion in approaching the job
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing outstanding customer service
Ready to work on stretched working hours
Ability to independently get along with internal and external customers
Customer service focus!
Basic Computer knowledge along with typing speed of 40 words/minute
Insurance knowledge!
Experience towards direct calling to Insured/ providers/facility
Calling skills with TX >70
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.