Sulzer Careers: Customer Support Engineer (94177)
Sulzer Careers: Customer Support Engineer (94177)
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Job Description
ServicesEUA-E314
Customer Support Engineer-Full Time-AberdeenUnited Kingdom
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Due to expansion within the Projects Team Sulzer Aberdeen is currently seeking candidates for the role of Customer Support Engineer/Customer Focal Point. In this capacity you will identify opportunities and effectively oversee the order book for designated clients ensuring that all projects adhere to scheduled delivery dates and achieve the agreed-upon sales and margin expectations. This position provides substantial job satisfaction as the Customer Support Engineer/Customer Focal Point engages with all levels of the business and significantly influences the success of the contracts within their responsibility.
Your main tasks and responsibilities:
- Regularly update clients on work progress promptly addressing any deviations from plans to ensure transparent communication and the opportunity to revise plans.
- Proactively manage the Sales funnel and ensure accurate data is maintained.
- Liaise with technical quality and operations teams to prioritize and progress internal activities always maintaining high-quality standards in the best interests of both the company and the client.
- Collaborate with the Contracts Support Expeditor to monitor and ensure the timely receipt of external services aligning with quality requirements specified in purchase orders.
- Utilize data from various sources to generate consistently high-standard job costings issue tenders and ensure compliance with company rules Delegation of Authority limits and negotiated terms and conditions.
- Contribute actively to the companys strategy analyze market conditions and play a supportive role within the Contracts Team.
To succeed in this role you will need:
- Capable and assured in customer interactions with excellent communication interpersonal and organizational abilities.
- Technical knowledge of Rotating Equipment desirable but not essential. Candidates who can demonstrate strong technical capabilities will be considered.
- Robust commercial awareness.
- Previous experience in a related position encompassing roles such as Projects Contracts Technical or Commercial positions among others.
What we offer you:
- 33 days holiday (inclusive of bank holidays) service days
- Inclusion in a company-wide bonus scheme
- Defined contribution pension scheme
- Employee Assistance Program
- On-site car parking
- Access to a wide range of discounts on Everyday Shopping Entertainment and Lifestyle
- Long service awards
- Access to a local sports facility
Join Sulzer Aberdeen:Sulzer Aberdeen is going from strength to strength with significant investment in the service centre and numerous career development opportunities. Reliable quality and delivery are ensured through a combination of in-depth technical expertise and first-class engineering facilities. Joining our team means being part of a thriving and forward-thinking environment where your professional journey aligns with the exciting trajectory of Sulzer Aberdeens continued success.
Do you have a question about the role
Reach out to Daniel Faulkner at .Our team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil China Finland Germany Ireland Switzerland South Africa the UK and the USA.
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Employment Type
Full Time
