Systems Administrator or Senior Systems Administrator - Endpoint Management
Systems Administrator or Senior Systems Administrator - Endpoint Management
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Salary Not Disclosed
1 Vacancy
Job Description
GRCC is looking for either a Systems Administrator at the mid or senior level. The skill level experience and other qualifications will determine the position offered.
The Systems Administrator - Endpoint Management role is focused on endpoint and software configuration systems (i.e.: Microsoft Configuration Manager (MCM/SCCM) Jamf Pro and Microsoft Intune). Endpoint administrators work closely with partner teams in Information Technology to deploy support and secure additional systems to meet the growing and ever-changing needs of the College. This position is an integral part of the IT Services team as a final point of escalation providing technology support and troubleshooting. In addition to systems administration this role is responsible for the packaging of approved applications managing and supporting the Colleges operating systems supporting customer-centric solutions and maintaining the Colleges Configuration Management Database (CMDB). Endpoint administrators are expected to provide training to both technical and non-technical staff as it relates to systems under their administration. To support this work endpoint administrators should be familiar with a myriad of programming scripting and instrumentation languages supporting both the macOS and Windows operating system and maintain an excellent command of modern technology.
The Senior Systems Administrator - Endpoint Management role is focused on setting supporting and leading strategic initiatives that impact endpoint and software configuration systems (e.g. Microsoft Configuration Manager (MCM/SCCM) Jamf Pro and Microsoft Intune). The Senior Systems Administrator will lead and work closely with partner teams in Information Technology to identify plan deploy support and secure additional systems to meet the growing and ever-changing needs of the College. Additionally the role is responsible for leading packaging initiatives managing the Colleges operating systems architecting customer-centric solutions and building the Colleges Configuration Management Database (CMDB). Endpoint administrators are expected to provide training to both technical and non-technical staff as it relates to systems under their administration. The Senior Systems Administrator - Endpoint Management role serves as the final tier of support for hardware and software issues at the College.
Position Number:
Requisition ID: 915
Employee Group: Professional Management and Administrators
Schedule: 40 hours/52 weeks
Compensation: TP4 $65284 - TP5 $73444.
Benefits: Full Time
Reports to: Director of IT Service Management and Endpoint Solutions
Posting Opens: 06/05/2025
Posting Closes: 06/22/2025
Essential Functions
Systems Administrator:
Software Management
- Build maintain and deploy academic and operational software packages.
- Ensure the viability and continued use of College software through regular updates and support.
- Follow established change and release management procedures for software distribution.
- Develop and maintain scripts (e.g. Bash PowerShell VBScript WMI .NET XML) to support endpoint management tasks.
Endpoint Administration
- Configure test and support end-user computing resources including software installations and updates.
- Troubleshoot and resolve escalated service requests and incidents.
- Manage and maintain Group Policy Objects (GPOs) for secure consistent endpoint configurations.
- Provide technical guidance to Desktop Support and Support Desk teams.
Systems Administration
- Administer core systems such as Microsoft Configuration Manager (MCM) Windows Update for Business Jamf Pro licensing servers Microsoft KMS NAPA TRACS and other essential platforms.
- Manage Active Directory including computer objects group policies and organizational unit structures.
- Support cloud-hosted systems such as Microsoft 365.
Imaging Deployment & Mobile Device Management
- Create and maintain operating system images and deployment task sequences.
- Manage and deploy drivers and driver layers for supported hardware.
- Deploy images using tools such as WDS WinPE PXE and Apple automated enrollment.
Other Responsibilities
- Document processes and technical work in the service management knowledge base and ticketing system.
- Collaborate with other IT teams on cross-functional initiatives.
- Train and mentor student employees.
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Senior Systems Administrator
Software Management
- Oversee software packaging and distribution in alignment with institutional standards and academic schedules.
- Administer the Colleges Configuration Management Database (CMDB) and maintain the Software Catalog.
- Develop and implement change and release management procedures for software and scripts.
- Manage software licensing tools repositories versioning systems (e.g. Git) and track licensing information.
- Provide guidance on software license usage and assess technical feasibility for new software.
- Participate in the Software Governance Committee and support cross-functional software planning.
Endpoint Administration
- Collaborate with cross-functional teams to define technical requirements and resolve complex issues.
- Design and implement security measures for endpoint devices in coordination with the Information Security office.
- Report trends recommend solutions and provide performance metrics related to endpoint systems.
- Lead administration of endpoint configuration tools such as Group Policy mobile device management and endpoint protection platforms.
- Author technical specifications for the procurement of end-user computing resources.
Systems Administration
- Lead management of key systems including MCM Jamf Pro Windows Update for Business licensing servers and specialized academic software platforms.
- Administer cloud-hosted environments like Microsoft 365 and ensure secure integration with on-premise systems.
- Manage certificate and token lifecycles for systems within the endpoint portfolio.
- Provide training on managed systems and submit recommendations on emerging technologies to enhance College operations.
Imaging OSD & Mobile Device Management
- Define and enforce standards for operating system imaging and deployment.
- Approve and deploy images using WDS WinPE PXE and Apple Automated Enrollment tools.
- Administer driver deployments and Apple School Manager resources to ensure consistency and compliance.
Business Operations
- Develop and maintain clear accurate documentation for operational procedures and IT service management systems.
- Analyze business needs and recommend technical solutions aligned with College goals.
- Liaise with vendors to support system functionality and continuous improvement.
- Generate and support business intelligence using reporting tools to inform decision-making.
Other Responsibilities
- Supervise and mentor student and/or contingent employees including hiring evaluation and scheduling.
- Engage proactively with campus stakeholders to support new technology initiatives.
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Education Credentials
Systems Administrator
- Bachelors degree (preferred) from an accredited institution ideally in Computer Information Systems or a related field or an equivalent combination of education and experience.
- At least one relevant certification required such as Microsoft 365 Endpoint Administrator Associate Jamf or Apple Certified Support Professional (ACSP).
Senior Systems Administrator
- Bachelors degree (required) from an accredited institution ideally in Computer Information Systems or a related field or an equivalent combination of education and experience.
- Two or more advanced certifications required such as Microsoft Certified Systems Engineer (MCSE) Microsoft 365 Enterprise Administrator Expert Jamf Certified Tech or Apple Certified IT Professional.
Work Experience
Systems Administrator
- Minimum of 3 years of experience in Information Technology required.
- Demonstrated experience with enterprise configuration management and software deployment tools such as Microsoft Intune Jamf Pro or Apple School/Business Manager required.
- Experience in architecting administering and supporting large-scale enterprise systems preferred.
- Strong proficiency in technical writing and documentation required.
- Previous experience in higher education preferred.
Senior Systems Administrator
- Minimum of 6 years of experience in Information Technology required.
- Minimum of 3 years of experience with enterprise configuration management and deployment tools such as Microsoft Intune Jamf Pro or Apple School/Business Manager required.
- Minimum of 3 years of experience designing administering and managing complex enterprise systems preferred.
- Strong proficiency in technical writing and documentation required.
- Previous experience in higher education preferred.
Mental Demands
- Excellent organizational skills ability to prioritize and complete tasks in a timely manner.
- Team player who maintains a positive working relationship with co-workers
- Must be proficient in verbal written and interpersonal communication skills to work effectively with people of diverse ages ethnic sexual and socio-economic backgrounds
- Ability to work under pressure
- Possess mature judgment and is flexible in regards to interruptions and ability to handle pressure situations
- Must use good judgment in handling sensitive or difficult situations
- Project a professional image including punctuality and good attendance record
- Demonstrated initiative and problem-solving abilities and resourcefulness
- Ability to perform daily routine and unexpected duties with minimum supervision
- Must be able to maintain confidentiality and possess an understanding of FERPA laws and requirements
Working Conditions
- High traffic indoor office environment
- Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule including evenings and weekends as needed.
- Departments are located on 4 floors of the Science Center
- Long periods of computer usage are routinely required
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
BENEFITS
- Health Coverage: Six health insurance plan options including one with no health insurance premiums.
- Time off: Enjoy substantial vacation time.
- Wellness Program: Access resources for physical and mental wellbeing and an onsite gym membership.
- Continuous Learning: Career development and educational opportunities.
- Retirement Plans: Secure your future with our retirement options including a state retirement plan.
NEXT STEPS / APPLICATION PROCESS
- Please fill out an application at Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
- Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age race color religion marital status sex/gender pregnancy sexual orientation gender identity gender expression height weight national origin disability political affiliation familial status veteran status or genetics in all programs activities services employment and advancement including admissions to access to treatment in or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs activities services and employment including recruitment selection retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel 143 Bostwick Avenue NE Grand Rapids MI 49503-3295.
Required Experience:
Senior IC
Employment Type
Full Time
