Lead Incident Manager (REF4194P)
Lead Incident Manager (REF4194P)
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Salary Not Disclosed
1 Vacancy
Job Description
- Steering procedures to solve complex major problems in the task area
- Analyzing potential or existing incidents (root cause analysis) within the scope of the problem management process
- Defining and tracking appropriate measures and developing workarounds to avoid the recurrence of incidents
- Defining and placing requests for change
- Communicating and transferring information to all stakeholders including management and if necessary initiating escalation procedures
- Functionally steering all relevant service providers
- Designing implementing and checking quality assurance measures
- Being involved in strategic design requirements related to the problem management process
- Practicing knowledge management
Qualifications :
- Customer communication in German and English
- Presentation of Root Cause in front of the customer
- Moderation of calls
- Definition and structuring workstreams
- ITSM tool knowledge (SNOW)
- Microsoft Office Knowledge
- Availability for on-call support
Advantages:
- Basic understanding of IT concepts
- Good communication skills particularly in high-stress situations
- Willingness to learn and develop yourself
- Customer-centric mindset
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
